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Customer Service Specialist Central Europe

Req #: 180002HD_en
Location: Warsaw, MZ PL
Job Category: Supply Chain
Date Posted: 1/31/2018 10:41:42 AM
Baxter International


Customer Service Specialist Central Europe
About Baxter
Baxter provides a broad portfolio of essential renal and hospital products, including home, acute and in-center dialysis; sterile IV solutions; infusion systems and devices; parenteral nutrition; surgery products and anesthetics; and pharmacy automation, software and services. The company's global footprint and the critical nature of its products and services play a key role in expanding access to healthcare in emerging and developed countries. Baxter's employees worldwide are building upon the company's rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.
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We are currently looking for a Customer Service Specialist – Central Europe, responsible for customer service including building relationship with customers, order management, invoicing, complaints management and customer data base update.
Essential duties and responsibilities
  • Ensuring the proper flow of products and information from order receiving till shipment dispatch and receiving shipment by customer including:
       - Order taking from Customers
       - Prices and delivery terms verifying with accepted  offers
       - Monitoring of order processing progress
       - Shipment organization: allocation, truck composition and shipping instructions to export department
  • Preparation of documents concerning order handling
  • Complaints service: claims receiving and proactive work to solve customers’ complaints in line with internal policies and procedures
  • Building relationships with internal and external stakeholders


  • Previous experience in customer service (call center, customer service or direct cooperation with customers)
  • Previous experience in import/export/logistics will be an asset
  • Fluency in English is a must – both verbal and written
  • Knowledge of MS Office programs – Outlook, Excel
  • Great communications skills and ability to build relationships
  • Customer focus and drive to deliver high quality service


A Career that Matters

Baxter's employees are united in a mission to save and sustain lives. We are passionate about applying scientific innovation to meet the needs of the millions of people worldwide who depend on our medically necessary therapies and technologies. We focus on increasing access to healthcare, innovating in crucial areas of unmet need, and pursuing creative collaborations that bring our mission to life for patients every day.

We offer:
  • Fixed-term contract
  • Interesting position in an international organization - we are present in over 100 countries around the world
  • Opportunity to gain experience in a company with an established market position – Baxter was founded in 1930s in American Deerfield and in Poland we have been operating for over 20 years
  • Great office location - just next to Train Station Warszawa Powiśle
  • Comfortable working environment - modern office, fruits and fresh juices once a week, broad range of benefits
  • Would you like to learn more about our business? Visit our profile on Linkedin.
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability/handicap status or any other legally protected characteristic.
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