Technical Service Operations Representative with GermanReq # JR - 086216 Location Warsaw, Mazovia, Poland Job Category Technical Services Date posted 01/12/2023
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
Technical Service Operations Representative is responsible for administrative tasks related to contract management, invoicing, warranty, extended maintenance of devices database, car stocks maintenance and cycle count for EMEA countries.
This role reports directly to EMEA Customer Operations Lead located in Warsaw and is part of the team of 10 representatives responsible for the European market.
What will you be doing?
Responding to customer inquiries and disputes related to invoicing or other matters related to the technical services team.
Administrating contracts signed with customers.
Completing on-time invoicing of contracts and on-demand services provided to customers.
Managing the location database of the medical equipment fleet.
Administrating warranty and extended warranty of new devices.
Participating in regional client operations meetings.
Building positive relationships with clients and colleagues.
Who are we looking for?
Specialist experienced in the field of customer service/customer operations/administrative activities with high organisational culture, work ethic and passion for solving problems.
Fluent English and German speaker.
Well-organized person with strong communication skills.
Professional with the ability to organize workload and prioritize tasks.
Someone with a proactive and positive approach oriented for results and customers, with general IT knowledge (Windows, MS Office)
What do we offer?
Probation period of 3 months and then for an indefinite period.
Competitive salary, annual bonuses, recognition award program.
Corporate culture based on our values: collaboration, speed, courage and simplicity.
Possibilities for development on a personal and professional level in one of the leading global MedTech companies.
Package of benefits including Private medical care (Lux Med), Life Insurance, Multisport card.
Bax4U - cafeteria/lunch cards (300 PLN).
PPE program with very attractive conditions available for each employee after 3 months.
Educational support: fully covered language courses (English or other languages according to business needs), financial certifications (ACCA, CIMA)
Co-financing of holidays and an additional 2 days off from work annually.
Employee Stock Purchase Plan.
Great Warsaw office location - Powiśle!
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.
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