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Sales Force Effectiveness Specialist

Req # JR - 090009 Location Warsaw, Mazovia, Poland Job Category Commercial Operations Date posted 01/17/2023

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Sales Force Effectiveness Specialist


Main areas for the position:

  • Business support – Provide all necessary data to make better business and strategy decisions, including showing new business opportunities and insights,
  • Business analytics – Identify business needs, and develop dedicated tools and reports
  • CRM management – Managing customer databases, CRM administration, provide training
  • Sales Incentive Plan management
  • Territory Structure management
  • Customer Performance analysis
  • Periodic preparation of Sales reports and Tender reports - market analyzes, tender completion,
  • Strategic recommendations for Leaders, Marketing, BU Managers regarding customer activity.
  • Data quality control


  • Support management with sales incentives calculations
  • Liaise with Commercial Execution Team to establish KPIs for sales force activities and monitor progress
  • Identify new business opportunities based on business and financial analyses,
  • Provide sales data, reports, and presentations in a clear, consistent, and easily understood manner, including to cluster management
  • Support for projects initiated by global or local teams involving CRM or SFE projects
  • Support business with sales force effectiveness analysis
  • Analysis of customer accounts sales data/performance and products/portfolios sales data // Bring support to operational planning, regional and key account plans.
  • Evaluate Sales Team effectiveness (territories, performance, etc.)
  • Sales Incentive Plan and Commercial Incentive Plan analysis for sales force and marketing (Incentive scheme design and implementation (goal setting, reporting, payout calculation)
  • CRM local administrator including customer databases (
  • Training and sales force support – CRM, S&ME, targeting, reporting,
  • Controlling the periodical usage of the CRM system, helping with the technical and procedural problems
  • Close proactive cooperation and communication with the Sales and Finance and other departments.
  • Lead cross-functional projects targeted at optimizing sales operations and sales effectiveness
  • Creating of reports for marketing strategy (segmentation, estimation of price...etc.)
  • Recommend improvements and alternative solutions to resolve problems
  • Discuss, advise and work on the improvement of the necessary or potential reports and applications, and make the changes/improvements in reality.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. List knowledge, skills, and/or abilities required:

  • Strong analytical skills
  • Well-developed presentation and communication skills
  • Flexible approach to problem solving
  • Fluent English
  • Application of digital tools to enable business is a plus
  • Advanced Excel knowledge
  • Knowledge of SQL (advantage)
  • Proficiency with Microsoft tools
  • CRM system management knowledge ( - preferred)
  • Project management experience is an advantage
  • Strong knowledge of Tableau would be a plus
  • Previous experience in Sales or Marketing would be a plus.


  • Demonstrate ownership for achieving results
  • Ability to work autonomously with a drive and determination to succeed
  • Demonstrates appropriate sense of urgency and decisiveness
  • Demonstrate strong teaching and communication skills, both written and verbal
  • Team player with strong interpersonal and organizational skills to work and interact with individuals from a variety of departments, cross function teams
  • Able to develop solutions and make recommendations based on analysis
  • Flexible approach to problem solving
  • Customer relationship building skills; strong customer focus and a passion for delivering customer satisfaction
  • Proven ability to deliver results in challenging and complex environments. Strong Project Management


Include the education and /or experience that is necessary to perform the job satisfactorily:

  • University degree (Essential)
  • High level of Excel and Access skills (pivot tables and charts, advance formulas, database development),
  • CRM system management (Boost or - preferred),
  • Project management experience would be an advantage (Sales Force effectiveness etc.),
  • English (B2+) is essential.
  • Pharmaceutical or healthcare sales experience in medical device/therapeutic/equipment sales is preferable
  • A knowledge of CRM systems and processes


  • Permanent contract after 6-months’ probation time
  • Competitive salary in a diverse and multinational environment
  • Flexible work hours
  • Possibilities for development on personal and professional level
  • Lifelong learning opportunity
  • Package of benefits including Private medical care (Lux Med), Life Insurance, Multisport card, Vision care allowance, Retirement Plan; PPE program with very attractive conditions, foreign language allowance, holiday allowance

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.


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