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Customer Operational Analyst

Req # JR - 037176 Location Warsaw, Mazovia, Poland Job Category Supply Chain Date posted 03/25/2021

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Our Customer Service team is looking for their new colleague! If you have experience with customer facing positions and logistics background, then this may be a role for you!

Essential duties and responsibilities

  • Ensuring the proper flow of products and information from order receiving till shipment dispatch and receiving shipment by customer including,

  • Preparation documents concerning order handling,

  • Complaints service,

  • Building relationship with customers,

  • Customer database update,

  • Strengthen relationship with all departments like warehouse, transportation, supply chain, quality, RA, finance, sales & marketing),

  • Compliance with Baxter’s procedures. Developing knowledge of Baxter’s procedures, products and services,

  • Compliance with procedures and regulations in served market,

  • Active search for areas for process, costs or quality improvement. Cooperation with other Baxter functions by participation in cross-functional projects/tasks to identify inefficient processes, develop and implement improvements,

  • Archiving documents related to Customer Service area.

Qualifications

  • Previous experience in import/export/logistics is a must,

  • Previous experience in customer service in pharmaceutical company would be a huge asset,

  • Fluency in English is a must – both verbal and written,

  • Advanced knowledge of MS Office programs – Outlook, Excel,

  • Knowledge of JD Edwards will be a huge asset,

  • Great communications skills and ability to build relationships,

  • Adaptable, collaboration and team building skills,

  • Customer focus and drive to deliver high quality service.

We offer

  • Permanent contract (after 3 months probation period + 1 year extension period),

  • Competitive salary in a diverse and multinational environment,

  • Possibilities for development on personal and professional level,

  • Package of benefits including Private medical care (Lux Med), Life Insurance, Multisport card or PPE program with very attractive conditions available for each employee after 6 months.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.

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