This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Summary

The Accounts Receivable Team Lead is responsible for providing leadership and managing the Accounts Receivables processes with primary focus on collections and dispute management for the customers of a specific sales channel supported by the regional SSC. Responsibilities also include formal relationship management with the business stakeholders, GPOs and other GBS functions in addition to management of the specialist team.

What will you be doing?

• Managing and motivating a team of Accounts Receivable Specialists.

• Mentoring AR Specialists and providing guidance on collections and dispute management methods applicable.

• Facilitating the resolution of unresolved Disputes by escalating through the management chain according to the standard escalation processes and procedures.

• Contacting customers and resolving collection issues escalated by the Accounts Receivable Specialists.

• Supporting the reporting activities as required by Global C2C Analytics team and provide additional details on results, issues, and proposed solutions.

• Setting and achieving performance targets (cash targets, bad debt %, DSO etc.), ensuring all team members are aware and compliant of policies and procedures.

• Presenting solutions for continuous process improvements to Global Process Owners and drive dispute owners toward identifying and implementing root cause analysis and solutions (for process, customer, employee and financial value profiles).

• Preparing / supporting training programs for employees.

Who are we looking for?

• Bachelor degree in Finance.

• 5+ years experience in SSC or similar managerial role, accounting or similar area.

• Ability to interview, hire, train, and develop employees.

• Proficient with accounting and cash application software preferred.

• Proficient in using Microsoft Office suite.

• Proven track record in Accounts Receivables process management and improvements.

• Expert in the area of AR and Dispute Management.

• Continuous improvement and business process management.

• High level ability to influence and negotiate.

• Excellent problem solving, and customer service skills.

• Performance management.

• Negotiation and issue resolution.

• Stakeholder management.

• Ability to interview, hire, train, and develop employees.

• Fluent English and German - nice to have.

What we offer:

• Fixed-term contract for 6 months and then for an indefinite period.

• Competitive salary, annual bonuses, recognition award program.

• Corporate culture based on our values: collaboration, speed, courage and simplicity.

• Possibilities for development on a personal and professional level in one of the leading global MedTech companies.

• Package of benefits including Private medical care (Lux Med), Life Insurance, Multisport card.

• PPE program with very attractive conditions available for each employee after 6 months.

• Fully covered language courses (English, French, German, Spanish, Italian, Portuguese or Chinese).

• Co-financing of holidays and an additional 2 days off from work annually.

• Employee Stock Purchase Plan.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.

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