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BCU Mobile Member Service Representative

Req # JR - 025392 Location Vernon Hills, Illinois, United States Job Category Baxter Credit Union Date posted 08/03/2020

As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision.

At BCU, you'll have a career in a growing organization and an environment that supports your professional and personal growth. For these reasons, BCU has been chosen as a Chicago Tribune Top 100 Workplace and a certified Great Place to Work.

Visit the link below to learn more about #LifeAtBCU:

Travelling across multiple branches, all member service related functions will be performed on a timely and accurate basis.  To effectively cross-sell credit union products and services, and understand the importance of providing mutually beneficial financial and lending solutions to all our members.

  • Proficient in processing loans from application to close with proven sales results.
  • Interview members/prospective members to identify, solicit and fulfill their present and future financial and lending needs.  
  • Process loan applications, close loans with loan add-on products and service member loan requests. 
  • Conduct all member service transactions.  
  • Build and maintain favorable member relations/relationships. 
  • Comply with internal and external regulations, policies and procedures. 
  • Responsible for the achievement of individual referrals and service goals.
  • Successfully complete all required registrations or certifications as needed
  • Travelling across multiple branches.

  • High School Diploma or equivalent.

  • Minimum 2 years’experience in Financial Institution, cash handling, and/or retail sales is preferred.  

  • Excellent verbal and written communication skills.

  • Must be detail oriented and possess excellent organizational skills.

  • Ability to consistently represent one’s self, and the credit union, in a positive and professional manner at branch and outside business development events.

  • Ability to multi-task, and to work well under pressure.

  • Ability to work well in a team environment.

  • Ability to travel (approximately 90% travel will be required).  Some out-of-state travel may be required.

  • Operate independently with minimal direction. 

  • Intermediate knowledge of Windows PC skills and thorough knowledge of relevant BCU computer systems.

BCU Shared Values. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our Members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.

Life at BCU. With a culture built off relationships and referrals, we’re committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique culture that supports a healthy work/life balance. For this reason and more, BCU has been chosen as a Chicago Tribune Top 100 Workplace. #LifeAtBCU

Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law
EEO is the law - Poster Supplement

Pay Transparency Policy

Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to and let us know the nature of your request along with your contact information.

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