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Customer Service Backoffice Representative BeNeLux & France

Req # JR - 030615 Location Utrecht, Provincie Utrecht, Netherlands Job Category Supply Chain Date posted 11/20/2020

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The Backoffice Representative is responsible for the daily execution of the supply chain activities within the region. This responsibility includes customer maintenance (new & existing), maintenance of 3rd party automation processes and EDI flows, monitoring the timely delivery of products to the patients at home or to our hospitals, daily release of backorders and supporting continuous improvement efforts in general. In this critical role the Backoffice Representative needs to collaborate to all relevant stakeholders such as Planning/ Warehousing/ Sales and Customer Service Front Office Teams to create a very reliable and consistent great customer experience every single day.

Essential duties and responsibilities

  • Daily operations & Order processing,

  • Coordination of the logistics,

  • Continuous improvement efforts and projects,

  • EDI / 3rd party mapping and maintenance,

  • Build up strong relationships with internal customers, external suppliers such as GHX, Hospitals & any relevant IT teams,

  • Root cause analysis & resolution,

  • Analytic support and dashboarding,

  • Communication with regional & country logistics and supply chain.


  • This function requires minimum HBO level,

  • Minimum of 3 years of experience within customer service/ supply chain roles, preferably with some level of project management,

  • Fluency in Dutch, French and English is a must,

  • Competence in the use of Microsoft Office Tools,

  • Being recognized as the customer advocate,

  • Excellent communication skills,

  • Customer focused,

  • Ability to federate others around common objectives,

  • Leadership potential,

  • Strong team player,

  • Result oriented,

  • Practical/Pragmatic approach to problem solving.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to and let us know the nature of your request along with your contact information.

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