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Implementation Specialist

Req # JR - 088418 Location United States (Remote) Additional locations Montana (remote); Washington (remote); Oregon (remote); Nevada (remote); Idaho (remote); Arizona (remote) Job Category Technical Services Date posted 01/26/2023

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Preferred locations include: MST or PST located candidates.

Your role at Baxter:

In this field-based role, the Implementation Specialist will have the opportunity to plan, prioritize and execute project training and technical adoption workshops for our clients. The successful candidate will provide implementation services, maintain a strong knowledge base of care communications solutions and product offerings.

They will also serve as a consultant during customer user acceptance testing. This challenging and diverse role is pivotal for the continued satisfaction of Care Communications customers.

Your team:

Care Communications is a division of Hillrom focused on delivering clinical communication, workflow automation, and cutting-edge mobile communication strategies to healthcare facilities.

What you'll be doing: 

  • Coordinate and run training sessions ranging from new user to sophisticated workshops delivered via virtual classroom learning and/or in person.

  • Deliver customer-facing documentation including training curriculum, deliverables, best practices etc.

  • Work cross-functionally with customer, PMO, Sales, Solutions Architect and Clinical teams to deliver quality learning sessions.

  • Assist the project manager with project plan development and participate in project meetings to include hand-offs, kick-offs, and go-lives

  • Provide training summaries and lessons learned reports

  • Maintain a strong knowledge base of Hillrom solutions portfolio and product offerings

  • Conduct and/or participate in site assessments

  • From time to time have responsibility for directory builds to support project deployments

  • Participate in go-live and post go-live support and deployment activities

  • Proactively identify areas of opportunity for the development and execution of new processes and problem-solving tools to improve Care Communication effectiveness and efficiency.

  • Solicit and report product improvement feedback to Product Management.

  • Generate and encourage engagement during client interactions to help drive user retention of training concepts and end-user adoption

  • Being the Liaison to clients for system requests/issues/problems and relating that information back to the Hillrom internal teams.

  • Demonstrated ability to explain complex concepts in a way that others can grasp easily. Especially when Introducing technical concepts to new- and non-technical users

  • Assist the upgrade team to ensure device upgrades and replacements are executed efficiently and serve as liaison between customer and technical support as needed.

  • Building rapport and ensuring customer satisfaction which drives future site reference ability

What you'll bring:

  • Bachelor’s degree in education, business, human resources, information technology, or related field

  • Two (2) years’ previous experience as a trainer or related customer facing position

  • Good interpersonal skills and communication with all levels of management

  • Understanding of project management fundamentals

  • Candidates should possess strong oral and written communication skills

  • Maintain a professional image and demonstrates a willingness to contribute at all levels.

  • Must be highly customer focused with a demonstrated commitment to customer care and building long-term relationships.

We understand compensation is an important factor as you consider the next step in your career.  At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices.  To that end, this position has a base salary range of $52,800 to $132,000 plus an annual incentive bonus. The above range represents the expected base salary range for this position.  The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.


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