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Head of Operations

Req # JR - 039270 Location Thetford, England, United Kingdom Job Category Manufacturing Date posted 05/11/2021

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.


Thetford Plant is seeking an outstanding Head of Operations for the IV Solutions operation at site. Responsibilities include designing and delivering strategy, policies, end to end customer service and implementing future state technology solutions.

The role will be responsible for delivery and achievement of cross functional KPIs and Key Performance Indicators. We are looking for a confident responsible people leader who can demonstrate a lean, analytical and strategic mindset with broad knowledge of end to end operations for production and operational maintenance teams. The role is in a fast-paced 24/7 environment where every day brings unique new challenges and new opportunities.

Essential Duties and Responsibilities

  • Responsibilities for overall management for a team of 200 employees and direct leadership of the Operations & Operations maintenance team (4 direct reports), overseeing and developing employee performance and process improvement.

  • Responsible for creation, and delivery of operations strategic vision, long term plan and annual Hoshin with relevant performance indicators for site Operations and Operations Maintenance function.

  • Responsible for proactively leading and creating a world class Safety, Quality and Compliance focus throughout operations, incorporating business ethics and Baxter mission focus.

  • Systems Thinking, LEAN, TPM - Proactively look for opportunities to drive continuous improvement, influence decisions and deliver the results whilst ensuring a high level of compliance.

  • Annual budget planning, Zero Based Budget management, alongside ensuring daily budget, performance accountability and responsibility within teams.

  • A senior member of the Site Senior Leadership Team reporting direct into Plant Manager.

  • Ensure high quality & compliance with high volume productivity within the operations and maintenance units.

  • Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality.

  • Develop and drive a culture of operational excellence and drive lean process improvement for all operations and maintenance activities.

  • Analysis of the key performance indicators of the business to identify trends and proactively take action to eliminate root cause.

  • Drive operational efficiencies across all processing areas whilst improving internal and external customer experience.

  • Exceptional leadership, financial acumen, end to end business understanding, analytical, managerial, interpersonal, and project management skills.

Qualifications, Key Skills and Experience

  • Lean, Six Sigma knowledge with end to end systems thinking required with demonstrable examples of driving efficiencies, cost reductions, waste reduction and opportunity identification.

  • Strong, self-driven leader with demonstrated ability to proactively drive, manage and grow an operations and maintenance team.

  • Strong project management, people coaching and development skills.

  • Experience driving improvement, innovating new processes, technologies and driving out waste

  • Robust Operations financial acumen and business understanding, linking performance with financial outputs and considerations.

  • Attention to detail with ability to hit deadlines and milestones.

  • High levels of diplomacy, communication and emotional intelligence awareness and understanding.

  • Change management, experience of transformational, and associated people side of change.

  • Manufacturing, production, or distribution logistics environments in a senior level role, managing large scale operations.

  • Demonstrated track record of team leadership within a large scale, fast-moving and process-driven environment: end-to-end process management experience is a must.


Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.


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