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QA specialist

Req #: JR - 069438 Location Quarry Bay, Eastern, Hong Kong SAR Job Category: Quality Control Date Posted: 05/10/2022

Overview

This is where you make a difference in our patients’ safety. As a member of the Baxter Quality team, you will play an essential part in our mission of saving and sustaining lives. Quality is important throughout the entire product lifecycle and works collaboratively with all areas of the organization. Because Quality touches everything Baxter does, a role in Quality provides many opportunities for growth, learning and a successful career that has a daily impact on people’s lives.

  • Support for Parents

  • Continuing Education/
    Professional Development

  • Employee Health &
    Well-Being Benefits

  • Paid Time Off

  • 2 Days a Year to Volunteer

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Success Profile

What makes a successful Quality team member at Baxter? Take a look at some of the top traits we’re looking for and see if you’re a fit.

  • Detail Oriented
  • Continuous Learner
  • Courageous
  • Collaborative
  • Critical Thinker
  • Influential

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QA specialist

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Responsibilities:

Quality Assurance

  • Perform and handle QA activities in general office, including but not limited to: product release, product return and repackaging related activities to ensure the compliance of GMP, GDP, Baxter’s requirement, Hong Kong and Macau regulatory requirements.
  • Handle customer complaints effectively (including but not limited to: complaint sample handling), ensure timely closure and escalation of quality incident and maintain customer satisfaction according to Baxter’s requirement. Prepare complaint investigation report. Monitor and review complaint metrics against targets to provide oversight for improvement.
  • Coordinate cross-functional team and 3rd party’s warehouse to prepare internal audit and DH inspection. 
  • Manage supplier qualification process. Conduct audit to 3rd party warehouse as an audit team member. Coordinate with cross-functional team and regional Supplier Quality to ensure Baxter’s requirement is met. 
  • Support to manage 3rd party’s and distributor’s warehouse performance.
  • Ensure implementation of Baxter Quality Management System at local level includes document control management.
  • Support for NCR/ CAPA and change control.
  • Handle ad hoc projects as assigned by QA Lead.
  • Tracking regulation issue and update for medical device MDR.
  • Maintain an efficient MDR system in compliance with the local authority’s regulation and Baxter Global Requirements.
  • Provide MDR awareness training to all staff and vendor in Baxter Hong Kong office.
  • Handling MDR reporting and submission according to Baxter and Hong Kong regulatory requirements
  • Track MDR cases and perform case follow-ups as needed.
  • Support Quality documents review / control.

Qualifications:

  • Bachelor degree or above in related scientific discipline
  • Minimum 2 years of relevant experience in pharmaceutical or medical device industry
  • Ability to work independent with a great team play spirit and well organized.
  • Fluency in spoken and written English, Cantonese and Mandarin.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

069438

Hear from Our Employees

Our company is enriched by a diverse population of individuals in more than 100 countries that work to solve, innovate, manufacture and drive better healthcare options for patients around the world.

Meet Christelle, Senior Quality Manager in Malta

"I was an Engineering Graduate with a Master's in Business Administration, and was more inclined toward working with people than with machines. When I came across an opportunity to work with Baxter as a Quality Engineer, it was the perfect combination: a manufacturing environment and a role that required me to collaborate with multiple teams daily. Baxter's mission of saving and sustaining lives gives me all the purpose and fulfilment I need."

Christelle

Meet Lorena, Senior QA Associate in London, UK

"I am registered pharmacist in the UK with experience with drug products and final product release. I am very dedicated to my work and accurate in details to ensure correct assessment is provided to our customers to ensure patients' safety."

Lorena

Meet Gary, Quality Research Manager in Singapore

"I have always enjoyed working at Baxter and I find here to be a great place to work! Management truly cares for you, and invests time and resources to support your career goals and aspirations. My current role provides me the opportunity to work with culturally diverse teams, bringing different talents together, learning from one another and working toward a common goal and mission."

Gary

Hear from Our Employees

Our company is enriched by a diverse population of individuals in more than 100 countries that work to solve, innovate, manufacture and drive better healthcare options for patients around the world.

Christelle

Meet Christelle, Senior Quality Manager in Malta

"I was an Engineering Graduate with a Master's in Business Administration, and was more inclined toward working with people than with machines. When I came across an opportunity to work with Baxter as a Quality Engineer, it was the perfect combination: a manufacturing environment and a role that required me to collaborate with multiple teams daily. Baxter's mission of saving and sustaining lives gives me all the purpose and fulfilment I need."

Lorena

Meet Lorena, Senior QA Associate in London, UK

"I am registered pharmacist in the UK with experience with drug products and final product release. I am very dedicated to my work and accurate in details to ensure correct assessment is provided to our customers to ensure patients' safety."

Gary

Meet Gary, Quality Research Manager in Singapore

"I have always enjoyed working at Baxter and I find here to be a great place to work! Management truly cares for you, and invests time and resources to support your career goals and aspirations. My current role provides me the opportunity to work with culturally diverse teams, bringing different talents together, learning from one another and working toward a common goal and mission."

Join Our Talent Community

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