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Implementation Engineer (Field-Based w/ Travel)

Req # 22122038 Location Pennsylvania, United States (Remote) Additional locations New York (remote); Delaware (remote); Virginia (remote); New Jersey (remote); Maryland (remote) Job Category Technical Services Date posted 08/17/2022

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

This role will require heavy traveling throughout the Northeast regions (New York, New Jersey, Pennsylvania, Maryland, Virginia, Delaware). Candidates from these and surrounding areas are preferred.

Your Role:

This position will perform the technical implementation of Baxter Care Communications products. Your duties will include software, hardware, and network and implementation activities, advanced IT tasks (network design and topology, network integrations, etc.), and to provide oversight, training and direction to 3rd party contractor implementation activities.

Do you enjoy collaborative work? If so, this role is for you!

You will work closely with other members of the Implementation Team including Project Managers, Educational Services, and Sales to ensure customer satisfaction through the implementation process.

What You Will Be Doing:

  • Organize and lead multiple project implementations in a healthcare environment.

  • Lead network architecture, system fail-over, and other technical system design discussions with customer IT, MIS or biomed departments, installation contractors, and other trades as required.

  • Implement all installations per protocols.

  • Manage and perform installation of Baxter Care Communications and their partners’ applications/systems.

  • Provide Tier 3 support for customer though our support organization.

  • Complete, post, and update system, network and server documentation in compliance with SOP, work instructions, standard processes and to ensure successful support of the system.

  • Provide continuous improvement feedback both written and verbal to improve products and processes.

  • Contribute to improvements and apply internal tools such CRM, knowledge base, helpcenter, etc.

  • Demonstrates a pro-active approach towards safety, health, and quality in compliance with all company, governmental and customer regulations.

  • Consistency to all company policies and procedures.

What You Have:

  • Bachelors of Science in Engineering, Computer Science, or related field required or equivalent experience of a minimum of 3+ years of related server/network engineer.

  • Advanced understanding of deploying and supporting Microsoft Windows platforms, SQL, IIS server and associated networked systems.

  • Server administration experience with Linux server environments

  • Detailed knowledge of common network protocols / architecture (TCP/IP, IP routing, the OSI model, VLAN) and their relevant security issues

  • Willing and able to travel approximately 25%; however, when business necessitates, travel can be 100% and on short notice. May be required to work weekends or after hours to meet customer needs.

  • Understanding of project management fundamentals and demonstrated history of performing projects.

  • Ability to lead small teams with diverse technical skills during implementations as needed

  • Must be able to lift 50 lbs and have a valid driver’s license.

  • Candidates should possess strong oral, written communication skills to resolve complex network and server related issues into practical concepts for customers to understand.

  • Maintain a professional image and demonstrates a willingness to contribute at all levels.

  • Perform complex research, analysis, and solve; and resolve critical problems over sustained time durations in a logical manner.

  • Experience configuring, setting up, and debugging PC-based systems.

Preferred Certifications in the following:

  • Cisco certifications: CCNA, CCDP or CCNP, CWLS, CWNA,

  • Wireless certifications: CWNE, CWNP, CWSP, AWLAT, MNAWS, MNAWP, MNCE,

  • General certifications: MCSE or MCSA, Network+, Security +

May be required to demonstrate expertise in two or more of the following areas to support business needs:

  • SQL/Scripting/Reporting Engines/Analytics (SAS Crystal, etc.)

  • Networking (TCP/IP, Routing and Switching, Subnetting, Security)

  • Enterprise level hardware (Server/Client OS, SANS, RAID)

  • Middleware (Rhapsody, etc.)

  • HL7

  • Wireless - Enterprise level/managed networks

  • RF Principles

  • Cisco routing and switching technologies and capabilities

  • Experience conducting wireless site assessments, wireless network configuration, certification, and debugging (use of voice and data protocol analyzers)

#LI-BAXGEN

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Join Our Talent Community

We're grateful for your interest in a career with Baxter, and would like to get to know you. Joining our Talent Community is a great way to stay connected, learn more about Baxter, and help our recruiters find you if there's an opportunity that aligns with your background, skills and interests.

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