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Customer Service Support Coordinator

Req # JR - 026890 Location Northampton, England, United Kingdom Job Category Supply Chain Date posted 09/22/2020

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We are currently looking for a Customer Service Support Coordinator to join our high performing team in Northampton on a full-time, permanent basis. As a member of the Customer Service Support Coordination team, you will be required to help coordinate and manage the therapy cost process, including Homecare pricing maintenance. The role will be working from Monday to Friday between 9:00-17:00

Essential Duties and Responsibilities

To support maintenance and implementation of therapy billing

To support Customer Service with the coordination of the monthly therapy cost process

To help identify and progress improvements in the therapy cost process.

To capture additional charges identified in CS contracts

To help resolve pricing issues - raise relevant credit / debit notes

To maintain and add new functionality to relevant Databases.

To check daily audit reports

To produce monthly KPI's as requested

To provide daily audit reports ( Siebel / Cognos )

To support colleagues in supply of information / reports for customers

To act as a system expert to support Customers Services department

To provide system support and maintenance

To action back order releases to trip

To monitor inventory levels to prioritise orders to avoid back orders.

To create reports to identify patients affected by low inventory levels.

To control and short-ship orders - communicate to CS team

To attend low inventory conference calls

To support FCA actions

To provide reports to identify de-activate shipto accounts in JDE

To support account creation ( JDE )

To process customer bona fide checks

To produce mail merge communication for bank holiday communication

To extend route / jde calenders each year.

Qualifications and Experience

Microsoft including Advanced Excel :  Advanced Access Database Skills : Sequel : Visual Basics

Customer Services Experience:

Cognos / JDE / Siebel/ Sales Force


Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to and let us know the nature of your request along with your contact information.

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