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Customer Service Advisor

Req # JR - 049829 Location Northampton, England, United Kingdom Job Category Supply Chain Date posted 09/13/2021

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.


We are looking for a Customer Service Advisor to join our high performing team in Northampton on a full-time, permanent basis. As a member of the Customer Services team, you will be operating as the first point of contact with our home patients. The role will be working from Monday to Friday between 08:00-16:00 & Monday to Thursday between 10:00-18:00 & Friday 09:00-17:00 (on Rotating shifts)

Essential Duties and Responsibilities

  • To manage the processing of customer orders for home patients
  • To manage customer queries and complaints ensuring a win win solution for Baxter and the customer
  • To create lateral relationships with other departments to support product distribution
  • To enhance the reputation of customer services and positively promote the image of Baxter
  • To contribute to the evolution of the department by providing feedback and taking action to improve
  • To positively contribute to the delivery of service excellence to Baxter’s customers and patients


  • GCSE Level standard

  • Organized
  • Ability to prioritize workload in a very busy environment
  • Tenacious
  • Strong decision making skills
  • Strong attention to detail/accuracy
  • Good team player
  • Professional telephone manner 
  • Proactive and reactive nature
  • Siebel experience preferred
  • Flawless customer  service skills
  • Can do attitude, willing and positive manner


Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.


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