Skip to main content

Customer Service Representative (m/w/d)

Req # JR - 023687 Location Munich, Bavaria, Germany Job Category Supply Chain Date posted 06/25/2020

Are you looking for a career that matters?

We believe every person deserves a chance for a healthy life, free from illness and full of possibility. We see a world full of healing, with viable care options available to those with limited choices today. We envision new ways of providing physicians, pharmacists and nurses with technologies that not only treat chronic diseases, but also work to prevent them. We’re looking for team members who are motivated to learn, grow and innovate, while making a meaningful difference for millions of people around the world.

Learn more about how Baxter is At the Intersection of Saving and Sustaining Lives.

Ziel der Position:

Ihre neue Aufgabe besteht in der verantwortlichen Umsetzung der notwendigen Dialyseversorgung von Patienten der Peritonealdialyse.

Ihre Aufgaben:

  • Telefonische Kunden-/Patientenbetreuung, die mit Baxter Produkten Dialysen durchführen
  • Betreuung eines festgelegten Sales Gebietes
  • Durchführung der Auftragsbearbeitung inkl. Rechnungserstellung
  • Erstellung von erforderlichen Protokollabrechnungen
  • Abwicklung des Reklamationsmanagement
  • Bearbeitung von Retouren
  • Betreuung von PD-Reisepatienten

Ihr Profil:

  • Abgeschlossene kaufmännische Ausbildung
  • Mehrjährige Berufserfahrung im Bereich Kundenservice bzw. Auftragserfassung, Beschwerdemanagement (idealerweise im medizinischen Bereich)
  • Gute bis sehr gute Kenntnisse der englischen Sprache in Wort und v. a. Schrift
  • Starke Kundenorientierung und positive Ausstrahlung
  • Kommunikationsstärke und Teamfähigkeit
  • Äußerst sorgfältige Arbeitsweise, auch bei hoher Belastung
  • Ausgeprägte Organisationsskills und strukturiertes, selbstständiges Arbeiten
  • Kompetentes, sicheres Auftreten am Telefon im In- und Outboundgeschäft
  • Gute PC-Kenntnisse und Verständnis für das Zusammenspiel verschiedener Programme und Systeme

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.

Join Our Talent Community

This website is owned and operated by Baxter Healthcare Corporation [One Baxter Parkway, Deerfield, IL 60015-4625] ("Baxter") acting as data controller for itself and on behalf of all of its affiliates and subsidiaries. By clicking on the “Subscribe” button I declare that I have read the Privacy Policy and consent to Baxter processing my personal data for the purposes of joining the Baxter Talent Community: to provide me via email with job offers in the area of my interests and to provide me information about Baxter. I am aware that I have the right to withdraw my consent by clicking the “Unsubscribe” option in the emails I receive from Baxter.

Select InterestsSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

    You have not recently viewed any jobs.

    You have not saved any jobs.