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System Support IT - Connectivity

Req # JR - 021726 Location Medolla, Emilia-Romagna, Italy Job Category Technical Services Date posted 05/14/2020

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We believe every person deserves a chance for a healthy life, free from illness and full of possibility. We see a world full of healing, with viable care options available to those with limited choices today. We envision new ways of providing physicians, pharmacists and nurses with technologies that not only treat chronic diseases, but also work to prevent them. We’re looking for team members who are motivated to learn, grow and innovate, while making a meaningful difference for millions of people around the world.

Learn more about how Baxter is At the Intersection of Saving and Sustaining Lives.

The role as Technical System Support in IT area gives you the opportunity to provide technical support to the Field Service department on IT applications related to Baxter’s Medical Devices.

The person will be part of the System Support team, based in Medolla.

Essential Duties and Responsibilities

  • Provide support to field service colleagues, worldwide, on technical aspects related to IT systems, connectivity, software…;
  • Provide troubleshooting directly on the field, in Italy or abroad, if necessary;
  • Maintain and manage the software that support Service activities;
  • Collect Users’ comments (Help Desk, Forum, etc..) and transfer, or process, relevant information/feebacks;
  • Support the development of new IT products/Services;


  • Degree in Information Technologies or similar fields;
  • Previous experience in IT Technical Support, IT Help Desk, IT System Management or similar roles could be a plus;
  • Skills in network configuration and maintenance;
  • Very good knowledge of English language;
  • Ability to work in team, very good relational skills;
  • Smart and flexible approach;
  • Availability to travel.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to and let us know the nature of your request along with your contact information.

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