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Représentant du service sur le terrain- systèmes d'eau/ Field Service Representative- Water Systems

Req # JR - 080239 Location Laval, Quebec, Canada Job Category Technical Services Date posted 02/03/2023

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Le candidat fera partie de l’équipe d’un centre de services visant à fournir un excellent niveau de soutien aux clients internes et externes. Le titulaire de ce poste soutiendra un projet visant à effectuer des mises à niveau d’appareils médicaux chez les clients partout au Canada. Les tâches comprendront le nettoyage, la décontamination, l’inspection, la mise à niveau et l’essai de l’équipement, ainsi que la tenue de dossiers. Vous êtes en mesure de travailler dans un environnement d’équipe au rythme soutenu, de respecter les échéances et les engagements de production et de produire des résultats de qualité.

Fonctions essentielles

  • Respecter la procédure technique pour effectuer la mise à niveau du matériel cible sur les sites des clients d’un bout à l’autre du Canada. Ceci comprend le nettoyage et la décontamination, la mise à niveau, et l’essai et la validation de chaque appareil entretenu.
  • Interagir avec les représentants des clients de façon positive, professionnelle et utile qui se traduit par une expérience positive pour le client.
  • Produire des résultats de qualité.
  • Atteindre les objectifs de production.
  • Maintenir des dossiers d’entretien exacts, utiles et complets dans les systèmes d’entretien de Baxter.
  • Maintenir et assurer la certification de tout l’équipement de travail et d’essai conformément aux politiques et procédures d’exploitation de l’entreprise.
  • Respecter tous les règlements et toutes les procédures de Baxter applicables.
  • Visiter les sites des clients, tant en Ontario (déplacements d’une journée) que dans le reste du pays (déplacements réguliers de plusieurs semaines – 70 % du temps passé loin du domicile).


  • Diplôme de technicien ou de technologue, génie ou B. Sc.
  • Expérience en électronique, mécanique ou mécatronique
  • Expérience technique dans une entreprise de services
  • Expérience en production technique
  • Expérience en service à la clientèle
  • Expérience en réparation d’équipements électromécaniques jusqu’au niveau des composantes électroniques et mécaniques dans un environnement de centre de services
  • Au moins trois années d’expérience dans un environnement de service
  • Excellentes aptitudes à la communication, tant à l’écrit qu’à l’oral
  • Grande attention aux détails
  • Capacités d’analyse et de résolution de problèmes
  • Maîtrise des applications Windows et PC
  • Doit réussir le cours de formation avec une note minimale de 80 %
  • Vitesse de frappe de 30 mots par minute ou plus

We are currently looking for a fully bilingual (English/French) speaking Field Service Representative to join our team in Laval on a permanent full time basis. If you are someone who thrives being part of a collaborative service centre team aiming to provide an excellent level of support to internal and external customers we welcome you to apply.   This position will be supporting a project to perform on site field upgrades to execute field based hardware upgrades to medical devices at client sites across Canada.  Some of the many duties include equipment cleaning / decontamination, inspection, upgrade, testing and record keeping.   You are able to work in a fast-paced team environment, meet timeline and production commitments and produce quality results. 

Essential Duties

  • We are looking for someone who excels at following technical procedures to perform target hardware upgrades at customer sites throughout Canada, which includes cleaning / decontamination, performing the upgrade and testing / validating each device serviced.
  • Interacting with customer representatives in a positive, professional, helpful manner that results in a positive experience for the customer
  • Producing quality results
  • Meeting production targets
  • Maintains accurate, useful and complete service records in Baxter’s service systems
  • Maintains and ensure certification of all work and test equipment as per company operating policies and procedures.
  • Following all applicable Baxter policies and procedures.
  • Travel to and from customer sites both locally in Ontario (day trips) and across the country (regular multi-week trips – up to 70% of the time away from home)


  • Technician Diploma or Technologist, Engineering or BSc.
  • Electronics, Mechanics or Mechatronics experience
  • Technical experience within a Services business
  • Technical production experience
  • Customer facing service experience
  • Experienced in repairing electro-mechanical equipment down to electronic and mechanical component level in a service centre environment
  • Minimum 3 years in a Service environment
  • Strong communication skills, both written and verbal
  • Strong attention to detail
  • Analytical and problem solving skills
  • Proficient with Windows and PC based applications
  • Must pass the training course with a minimum 80% passing grade.



Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.


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