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Interactions Coordinator, APAC (Foreign Language)

Req # JR - 052189 Location Kuala Lumpur, Kuala Lumpur, Malaysia Job Category Finance Date posted 12/21/2021

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

There has not been a more exciting time to join Baxter. We are in the midst of a transformation that is building a world-class finance organization. Baxter Business Services is a group dedicated to providing centralized service to many of Baxter’s core business processes. Now we need you. From day one, you will have the opportunity to develop your career through a variety of jobs and experiences. When you join us, you can also expect access to training and mentoring in a supportive environment. From day one, you will have opportunities to collaborate with people all over the world. This is where you are empowered to do your best work.

Summary:

Baxter is committed to saving and sustaining lives, and creating healthier communities. To this end, Baxter provides Donations to various organizations to support their missions, visions, goals and programming.  In addition to Donations, Baxter provides Grants (referred to as Interactions) to foster legitimate scientific exchange, product safety or to provide community or patient support.

Reporting to the APAC HCP Interactions Lead, the purpose of this role is to administer Interactions consistent with the Global Interactions Policy. The Interactions Coordinator reports to the APAC HCP Interactions Lead, must have good customer service skills with some level of professional experience.

Essential Duties and Responsibilities:

  • Review HCP Interaction requests/submissions to ensure compliance to the Global Interaction Policy  
  • Identify non-compliance issues and work with supervisor and key internal customers (Research and Development, Medical Affairs, Clinical Affairs, Finance, etc.) to resolve issue
  • Track opened Interaction requests within the compliance tool (Pega) to ensure timely processing and closure
  • Ensure all required Interaction documentation is entered by internal customers prior to closure of the Interaction file within the compliance tool (Pega)

Qualifications:

  • Ability to learn and apply quickly
  • Strong customer service skills

Key Finance Competencies

  • Risk Management
  • Accounting & Reporting Integrity
  • Business Process & Data Management
  • Financial Analysis and Decision Support

Education and/or Experience:

  • 1 + year(s) of professional experience
  • Diploma
  • Attention to detail
  • Strong customer service focus
  • Team player
  • Skilled language proficiency in either Japanese, Thai or Vietnamese

We are open for application until end of December 2021. Should you be deemed suitable for the role, our Talent Acquisition team will then get in touch with you earliest by January 2022.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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