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Accounts Receivable Team Lead

Req #: JR - 071947 Location Kuala Lumpur, Kuala Lumpur, Malaysia Job Category: Finance Date Posted: 06/15/2022


This is where your insights influence change. As a member of the Baxter Finance team, you have the critical thinking and analytical mindset that allows you to translate data into meaningful, actionable insights that help teams learn and adapt along the way. We guide our internal partners to understand financial opportunities or realities that move Baxter forward and closer to our mission to save and sustain lives. While you often work independently with your cross-functional team, you always have the greater finance organization to lean on for support and career mentoring.

  • Support for Parents

  • Continuing Education/
    Professional Development

  • Employee Health &
    Well-Being Benefits

  • Paid Time Off

  • 2 Days a Year to Volunteer

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Success Profile

What makes a successful Finance team member at Baxter? Take a look at some of the top traits we’re looking for and see if you’re a fit.

  • Adaptable
  • Analytical
  • Detail-oriented
  • Easygoing
  • Results-driven
  • Team player

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Accounts Receivable Team Lead

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.


The Accounts Receivable Team Lead is responsible for providing leadership and managing the Accounts Receivables processes with primary focus on collections and dispute management for the customers of a specific sales channel supported by the regional SSC. Responsibilities also include formal relationship management with the business stakeholders, GPOs and other GBS functions in addition to management of the specialist team

Essential Duties and Responsibilities:

  • Manage and motivate a team of Accounts Receivable Specialists
  • Mentor AR Specialists and provide guidance on collections and dispute management methods applicable.
  • Formal relationship management with various business stakeholders at GBS, Corporate and Local BU level.
  • Facilitate the resolution of unresolved Disputes by escalating through the management chain according to the standard escalation processes and procedures
  • Contact customers and resolve collection issues escalated by the Accounts Receivable Specialists.
  • Support the reporting activities as required by Global C2C Analytics team and provide additional details on results, issues, and proposed solutions.
  • Set and achieve performance targets (cash targets, bad debt %, DSO etc.).
  • Enforce policies and procedures, ensuring all team members are aware and compliant.
  • Assist staff in identifying, defining, and implementing process improvements.
  • Identify and present solutions for continuous process improvements to Global Process Owners and support staff in this process as well
  • Partner with Global Process Owners to implement process and technology improvements.
  • Oversee Customer Disputes, monitor time to resolves and report out dispute trend analysis
  • Drive Dispute owners toward identifying and implementing root cause analysis and solutions (for process, customer, employee and financial value profiles).
  • Keep up to date with Accounts Receivable best practices and technology improvements and identify opportunities to implement those.
  • Responsible for staff training and education in collaboration with the internal training team
  • Understand staffing skill sets to complete tasks.
  • Provide performance feedback and coaching to team members.
  • Prepare / support training programs for employees.


  • High level ability to influence and negotiate
  • Excellent problem solving, and customer service skills
  • Performance management
  • Negotiation and issue resolution
  • Stakeholder management
  • Ability to interview, hire, train, and develop employees
  • Fluent in English (additional languages to be specified)

Education and/or Experience:

  • Bachelor degree in Finance
  • 7+ years experience in SSC or similar managerial role, accounting or similar area
  • Ability to interview, hire, train, and develop employees
  • Proficient with accounting and cash application software preferred.
  • Proficient in using Microsoft Office suite.
  • Proven track record in Accounts Receivables process management and improvements.
  • Expert in the area of AR and Dispute Management.
  • Continuous improvement and business process management

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.


Hear from Our Employees

Our company is enriched by a diverse population of individuals in more than 100 countries that work to solve, innovate, manufacture and drive better healthcare options for patients around the world.

Meet Monica Weber, Senior Analyst, Finance, Singapore

"Though Finance is often referred to as a support function, I find finance to be a critical aspect of Baxter operations. The finance community is one of the most connected across the globe and, from my experience, highly regarded among business partners. Every project I support or initiative I'm involved in I try to look at the total Baxter picture and understand how it relates to the business and patients. Having that level of insight behind my work drives motivation."

Meet Serge Vandermotten, COE Controller, Benelux

"My job has always fascinated me at Baxter. After 33 years of service, this is where I want to continue my career. I have stayed because it is a large company grounded in sound ethics and provides countless opportunities for development and innovation. It is a company that lives, progresses, and constantly develops with time. I have great pleasure in forming professional relationships with my colleagues as we learn from each other’s experiences."

Meet Joselyn Alvarez, Senior Analyst, Costa Rica

"It is impossible to be a part of Baxter and not learn and grow. I've had the opportunity to learn valuable skills from coworkers and enjoy the relationships we have built as professionals. As a global company, Baxter always looks towards automation and improvement. I know that my work helps us be more efficient and precise in ensuring that our products are consistently available to patients."

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