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Operations Engineer - Digital Products Operations

Req # JR - 025213 Location Deerfield, Illinois, United States Job Category Information Technology Date posted 09/15/2020

Are you looking for a career that matters?

We believe every person deserves a chance for a healthy life, free from illness and full of possibility. We see a world full of healing, with viable care options available to those with limited choices today. We envision new ways of providing physicians, pharmacists and nurses with technologies that not only treat chronic diseases, but also work to prevent them. We’re looking for team members who are motivated to learn, grow and innovate, while making a meaningful difference for millions of people around the world.

Learn more about how Baxter is At the Intersection of Saving and Sustaining Lives.

Operations Engineer - Digital Products Operations

Baxter International

Deerfield, IL

About Baxter

Every day, millions of patients and caregivers rely on Baxter’s leading portfolio of critical care, nutrition, renal, hospital and surgical products. For more than 85 years, we’ve been operating at the critical intersection where innovations that save and sustain lives meet the healthcare providers that make it happen. With products, technologies and therapies available in more than 100 countries, Baxter’s employees worldwide are now building upon the company’s rich heritage of medical breakthroughs to advance the next generation of transformative healthcare innovations. To learn more, visit www.baxter.com , and follow us on TwitterLinkedIn and Facebook.

Overview

Baxter’s employees are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.

This is exciting time in the Digital Product Operations team that maintains Baxter’s Customer facing Web, Mobile and Internet of Things (IoT) applications. We offer the chance to work in a global environment focused on innovations and cutting edge technologies.

Baxter is looking for an Operations Engineer to join a highly dynamic team, to provide end to end application and platform support to the mission critical connected healthcare Application.


Critical Responsibilities

  • Provide end to end support for Medical Device software applications to ensure business continuity
  • Responsible for defining and implementing monitoring capabilities to analyze trends and anomalies, proactively identify issues and drive resolutions
  • Responsible for servicing work orders, investigating and resolving incidents within the defined SLAs
  • Collaborate with Business stakeholders and Level 1 support teams to achieve Customer Satisfaction
  • Responsible to work with in-house application teams and third-party service providers to build knowledge and for resolving incidents.
  • Work with globally distributed operations teams to ensure seamless transition of daily tasks and status updates
  • Keep up with the emerging technologies and develop new technical skills as needed by applications
  • Troubleshoot and resolve issues with minimal supervision
  • Drive root cause analysis on incidents, and identify remediation to avoid future occurrences
  • Develop Standard Operating Procedures to standardize tasks for consistency in operations

Education and Experience

  • Bachelor’s Degree Required/Master’s Preferred-Not Required
  • 7-10 Years Medical Device & Regulated Systems Experience
  • 7-10 Years Customer Facing Digital Product Operations and DevOps (CI/CD Pipelines)
  • 7-10 Years Renal Supply Chain & Therapy Knowledge
  • 7-10 Years Relevant Technology Experience
    • AWS Cloud
    • Liferay
    • MQ Series
    • Oracle RDBMS
    • Oracle GoldenGate
    • JDE ERP Integrations
    • JMS
    • Clustering & Replication
    • Identity Management (Okta preferred)
    • Dynatrace
    • Splunk
  • AWS Cloud Certification Required
  • Hands-on experience in development, maintenance and support of high availability software services.
  • Hands-on experience working with Linux (Redhat, Centos, or Ubuntu) operating system.
  • Hands-on experience working in distributed systems and high availability solutions including clustering and replication
  • Hands-on experience in Java, J2EE, Spring framework, Hibernate, web services, and MVC Portals
  • Hands-on experience with application and performance monitoring tools, and defining monitoring strategies
  • Conversant about validation procedures and security governance for portal applications
  • Experience in creating Operations Manual and Standard Operating Procedures
  • Experience working directly with globally distributed stakeholders driving discussions on Service Requests and Incidents to understand the problem statement and provide optimal solutions.
  • Experience working with globally distributed teams to standardize task for consistent results
  • Sound understanding of ITSM processes and tools
  • Experience with SDLC tools and application servers, such as:
    • SVN, Git, Bitbucket
    • Maven and/or Ant
    • Artifactory or other package management tools
    • JIRA for agile planning and issue tracking
    • Tomcat server
    • Apache web server
  • Strong analytical skills and communication skills
  • Must be a result driven self-motivator and team player.
  • Able to follow-through on tasks and small projects
  • Passionate on continuous learning and keeping up with latest technologies.

A Career That Matters

Baxter’s employees are united in a mission to save and sustain lives. We are passionate about applying scientific innovation to meet the needs of the millions of people worldwide who

depend on our medically necessary therapies and technologies. We focus on increasing access to healthcare, innovating in crucial areas of unmet need, and pursuing creative collaborations that bring our mission to life for patients every day.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.

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