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Team Leader

Req # JR - 069326 Location Boise, Idaho, United States Job Category Technical Services Date posted 06/28/2022

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

JOB SUMMARY:
The Field Service Technician III serves as the subject matter expert on multiple platforms and products across the Hill-Rom portfolio. This position also requires advanced level training on additional platforms as business needs require. In addition, the Field Service Technician III will perform complex repair work on all customer and company – owned medical equipment, as well as incur the same responsibilities as a Field Service Technician I & II related to product readiness for patient utilization on a wide range of rental and customer owned medical products. Additionally, will provide 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES: – Other duties may be assigned:


Safety
o Attend monthly safety meetings.
o Demonstrate a proactive approach to safety awareness and compliance.
o Successfully complete all required safety and compliance learning modules on a timely basis.
o Complete medical testing in a timely manner.
o Sustain a clean and safe work environment, including 5S activities.
o Safely operate a fleet vehicle ranging in size from a cargo van up to a 26,000 pound truck.
o Identify safety concerns and correct as necessary.
o Ability to lift and carry up to 65 pounds using appropriate processes, including proper safety and ergonomic procedures.

Repair & Maintenance
o Leads and conducts training on Hill-Rom portfolio products and services at service center, territory and area level
o Performs complex repairs on medical products. These are repairs beyond simple and minor cosmetic repairs or component replacements.
o Performs electronic, hydraulic and pneumatic systems troubleshooting and repair of assigned products.
o Ability to utilize manufacturer service manuals and documentation to provide advanced troubleshooting, root cause and repair while working independently.
o Assess assigned products and prepare written estimates for repairs.
o Use of advanced test equipment for products assigned.
o Generate service revenue and complete activities required under service contract.
o Ability to perform routine cleaning & maintenance procedures on various medical products.
o Ability to perform pre-installation maintenance, including ‘preventive maintenance’ (PM) and ‘between patient inspection’ (BPI) and modification procedures on various Hill-Rom products, unassisted, to include:

▪ Ability to visually, audibly, and manually inspect Hill-Rom products for electrical, mechanical, hydraulic, pneumatic, or cosmetic problems requiring adjustment or repair.
▪ Ability to utilize the appropriate tools in making required adjustments and repairs.
▪ Ability to monitor the readings of electronic meters and gauges.
o Ability to perform sweeping, mopping, and all other general “housekeeping” duties.


Supervise & Manage
o Coordinate daily work assignments, oversee and engage in field and warehouse activities
o Manage accurate on-sight inventory
o Manage parts spending and inventory to meet Service Center(s) needs
o Exhibit effective time management, verbal and written communication skills
o Monitor scoreboard and dashboard to assist team in achieving key metrics
o Participate in new hire process (participate in the interview with the SOM, training, development, etc.)
o Manage schedules for work, various shifts, on-call, and vacation for all Service Center staff
o Participate in the on-call rotation as required
o Work with SOM, Sales, Service Team and /or the Customer to resolve issues and improve service
o Ensure team compliance to all company policies and procedures


Present and Train
o Ability to conduct effective oral presentations of information to customers and coworkers to conduct:
▪ In-services to hospital staff and caregivers
▪ Product demonstrations
▪ Team meetings
▪ Feedback of field activities
▪ Cross-training of coworkers to complete both service center and field functions
• In addition to the responsibilities above, the Team Leader will at times be required to complete tasks and responsibilities outlined in the Field Service Technician I & II job descriptions as the needs of the business require.
Supervisory responsibilities include:
• This job is a leadership role which will oversee work distribution to all Service Center employees. The Team Leader does not make hiring decisions, promote/demote employees and does not administer discipline to employees.

EDUCATION, EXPERIENCE, QUALIFICATIONS AND SKILLS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• High School Diploma or GED required
• SME on multiple platforms within the Hill-Rom portfolio required
• Applicable technical or trade school training preferred
• 8+ years working with medical devices/FDA regulated products in a hands-on environment required
• 2+ years driving/delivery experience required
• Ability to lead, direct and coordinate technical service projects, positively impacting customer satisfaction
• Adapts to new technologies and is comfortable with the Microsoft Office Suite of products
• Valid driver’s license and driving record that meets company standards and state requirements
• Ability to obtain and maintain a DOT physical card required
• Schedule flexibility/on-call

• Occasional overnight travel may be required
• Occasional overtime required
• Good written and verbal communication skills
• Ability to work independently
• Ability to manage time effectively
• Ability to resolve conflict
• Ability to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc.
• Effectively present information both verbal and written in one-on-one and small group situations to customers, clients, and other employees of the organization
• Basic mathematical skills related to calculating/analyzing weights and measures, volume, distance, etc.


PHYSICAL REQUIREMENTS:
NOTE: The inability to perform any of the following physical requirements does not preclude an applicant from consideration unless, following an individualized analysis, it is determined that the physical requirement is an essential job function and the applicant is unable to perform such function with or without reasonable accommodation • Please refer to the Physical Demands Supplement for complete physical requirements of this position
• The noise level in the work environment is usually moderate.
• Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing. Gloves supplied include both latex and non-latex materials.
• Frequently works in environments were biohazards could be present. i.e. Hospitals, Service Centers, and Depots
• Must comply with Hill-Rom infection control policies

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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