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Field Service Technician - Arizona

Req # JR - 024200 Location Arizona, United States Additional Locations 40 Job Category Technical Services Date posted 07/09/2020

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We believe every person deserves a chance for a healthy life, free from illness and full of possibility. We see a world full of healing, with viable care options available to those with limited choices today. We envision new ways of providing physicians, pharmacists and nurses with technologies that not only treat chronic diseases, but also work to prevent them. We’re looking for team members who are motivated to learn, grow and innovate, while making a meaningful difference for millions of people around the world.

Learn more about how Baxter is At the Intersection of Saving and Sustaining Lives.


Responsible for providing technical direction and support to customers on operation and maintenance of company products. Serve as customer contact on technical and service related problems. Demonstrate uses and advantages of products. Work closely with sales and marketing, QA/QC and research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region.

Essential Duties and Responsibilities:

  • Install, check out, operate, maintain, repair, and modify equipment within time requirements established by service management.
  • Provide preventative maintenance in accordance with published procedures. Keep performance and maintenance records on the equipment.
  • Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.
  • Analyze equipment failures to determine cause and recommend corrective action.
  • Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations.
  • May participate in installation planning phase.
  • Maintain customer good will through: effective communication of all services rendered; effective communication of on-site arrival time; effective and early communication of late on-site arrival time; effective communication of service and operator issues; effective presentation of positive attitude for the company, products, employees, and customers; and maintaining a proper business appearance as defined by service management.


  • Associate’s degree or equivalent in a related field.  Minimum of 0-2 years of relevant experience or education.  In lieu of degree, more than 0-4 years field service experience.
  • Familiar with data analysis concepts and tools such as Excel
  • Basic knowledge of relational databases
  • IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards
  • Understanding the interoperability of devices which share, store and provide access to electronic health information in EMR/HER/HIS/CIS
  • Understanding in Healthcare IT standards and  loT technologies
  • Excellent Communication
  • Ability to exercise independent judgement and draw accurate conclusions based on available information

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to and let us know the nature of your request along with your contact information.

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