Product Specialist -Advanced Surgery NSW

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

The Role

An exciting opportunity has arisen for a Product Specialist to join the Advanced Surgery team in New South Wales. Reporting to the Field Sales Lead, you will work as an integral member of the team driving revenue growth and profitability across all assigned accounts new and existing across the Sydney Metro territory. In this role you will use your effective territory management skills to execute sales strategies through development of new business and maintaining existing business while maximising market presence of our product portfolio.

Key Responsibilities:

• Achieve communicated sales budgets by penetrating profitable sales of Advanced Surgery products into key targeted accounts within the appointed territory

• Build relationships and networks with clinical and management staff in accounts.

• Accurately represent the features and benefits of the specific product specialist portfolio to customers and potential customers

• Maintain profitability within the area of responsibility in consultation with sales and marketing personnel

• Provide market information and any other relevant data as required to maintain a sound understanding of the marketplace

• Identify incremental business opportunities and develop strategies to gain any sales flowing from such opportunities

• Facilitate product presentations to induce product usage in key specialties

• Identify customer needs and personnel responsible to provide in-service and effective use of Baxter’s products

• Ensure up-to-date knowledge of products to facilitate effective and accurate communication with customers

• Maintain documentation and contacts within accounts to enhance business relationships through effective account management

• Collaborate with Baxter Sales Management, Marketing and Product Managers, and Advanced Surgery Manager on the development and progress of account management plans and the achievement of gross profit and revenue growth, with regular reviews to monitor outcomes

• Maintain a complete and detailed understanding of policies and procedures and educate Baxter customers on Baxter policies (e.g., returns goods policy)

• Coordinate with the Customer Service Team to ensure that account ordering needs are met to the customer's delight

• Provide feedback to the Sales Lead on trends in accounts through the preparation and submission of a monthly report, including market (competitive) intelligence

• Supply new business forecasts to management to ensure materials management adequately meets customer’s needs.

Key Requirements:

• Tertiary degree in Medical Science, Healthcare, Business, Management or related fields

• 3-5 years’ experience working in a commercial/sales role within the Medical Devices or Pharmaceutical industry is desirable

• Knowledge and application of effective selling skills, including value added selling techniques and Key Account Management is preferred

• Working knowledge or the Hospital and Healthcare system is highly desirable

• Highly developed interpersonal effectiveness and relationship-building abilities

• Accountable for achieving targets and delivering outstanding customer service

• Collaborative approach and ability to work well with others

• Willingness to travel interstate as required.

Why Baxter?

At Baxter ANZ, we are focused on being a Best Place to Work where our people can be their authentic self, feel valued and respected. We are committed to a culture where all employees can collaborate and work together effectively. Relationships are a key component in how we operate in Baxter and we share the common traits of being reliable, ethical, caring, having empathy, actively listening to our colleagues as well as being open minded to new ideas and perspectives. Baxter is an organisation that makes inclusion and diversity a priority and that seeks to promote and improve gender equality in the workplace.

Baxter is proud to be recognized as an Inclusive Employer by the Diversity Council of Australia. We are also committed to delivering support structures for working families; stronger actions to address pay inequalities; and strategic recruitment and promotion practices that help to encourage the full participation of all people at work.

Vaccination Policy

All Australian and New Zealand Staff members who work at or visit hospitals, are in contact with patients or where required by a customer, must be fully vaccinated against COVID-19. The requirement to be vaccinated does not apply to other staff members at Baxter facilities.

Baxter is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law. Baxter encourages applicants of all ages.

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.