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Global Commercial Training Manager

Req # JR - 125564 Location Skaneateles Falls, New York, United States Job Category Commercial Operations Date posted 05/14/2024

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your Role at Baxter

THIS IS WHERE you build trust to achieve results…

The Global Commercial Training Manager oversees the learning and development program that ensures Baxter’s sales representatives globally are successful selling Front Line Care (FLC) products (patient monitoring, physical assessment, cardiology, and vision screening). This position will have an influence over the type of training that is developed and the process by which it is rolled out. The individual reports to the Associate Director, Marketing Operations. They partner with the US training manager and regional training and marketing colleagues to identify their sales reps’ needs. With upstream and product marketing managers they develop and produce best-in-class learning and development materials to meet those needs. They are responsible for ensuring that up-to-date training materials are available in our Learning Management System for sales and distributor representatives globally to have the appropriate product and solutions knowledge to meet revenue targets. Training content focuses on product functionality, value proposition, key customer targets, competition, and selling approaches.

What you'll be doing

  • Re-brand and update existing virtual and instructor-led product training modules, working with internal Global Learning Solutions team for support. Make courses available in LMS. Develop and implement a regular review cadence.

  • Create effective training materials for new product launches, using adult learning principles, partnering with upstream and product marketing managers as SMEs.

  • Create new global, internally focused e-learning and ILT content for on-market products as needed.

  • Execute existing learning and development process. Partner with marketing leaders around the world to understand regional sales training needs and identify opportunities to continually improve their product knowledge and sales success. Prioritize and implement the actions.

  • Serve as the division expert on product training techniques and as the linkage between global and regional marketing, and training for sales and distributor reps’ learning and development needs and opportunities.

  • Engage with regional training and marketing colleagues to roll out distributor training via Baxter’s LMS.

  • Create and support a train-the-trainer model for marketing managers in certain markets.

  • Coordinate bi-annual cross-category in-person training for non-US marketing colleagues and follow-up virtual sessions.

  • Conduct product and soft skills instructor-led training (virtually and in person) on occasion.

  • Ensure adherence to corporate ad prom process.

  • Create and maintain formal and informal networks with learning and development colleagues in other divisions to share best practices.

  • Interact regularly with many levels of the organization including division leadership as well as leaders across global and regional marketing, and team members within Sales, Global Learning Solutions, and Worldwide Medical.

What you'll bring

  • Bachelor’s Degree or equivalent experience with certifications in Adult Learning.

  • 5+ years of adult learning and development experience is required.

  • Experience working with Articulate Storyline or Adobe Captivate required.

  • Experience creating results-driven training content is essential.

  • Experience in the healthcare industry is preferred.

  • Knowledge of sales methodologies for hospital and physician office products and solutions is a plus.

  • Familiarity with the functioning of Learning Management Systems and other learning deployment platforms.

  • Experience leading a sales training program.

  • Skilled in collaborating and distilling information from subject matter experts.

  • Must have excellent communication skills and the ability to make the complex understandable.

  • Ability to professionally guide and influence others not in direct reporting roles.

  • Self-directed and able to work as a contributing member of multiple ad hoc teams.

  • Proficient with PowerPoint, MS Word, MS Excel, and other software tools.

  • 15% travel as needed.


Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $104,000 to $143,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law 
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.


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