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Technical Service Administrator

Req # JR - 118089 Location Old Toongabbie, New South Wales, Australia Job Category Supply Chain Date posted 11/21/2023

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

About Baxter

Baxter provides a broad portfolio of essential Renal and Hospital products, including home, acute and in-centre dialysis; sterile IV solutions; infusion systems and devices; parenteral nutrition; surgery products and anaesthetics; and pharmacy automation, software and services.

The company’s global footprint and the critical nature of its products and services play a key role in expanding access to healthcare in emerging and developed countries. Baxter’s employees worldwide are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.

Baxter and Hillrom are uniting to meet the challenges of a rapidly evolving healthcare landscape. Together, we will enable care efficiencies, improve care outcomes and broaden access to care in the hospital, home and alternate care settings

The Role

Reporting to the Customer Operations Lead, Technical Services ANZ, this role will primarily focus on administration support to the Service Field and Depot Teams in Australia and New Zealand.

This is a permanent full-time opportunity that would require you to work onsite 5 days/week at our Old Toongabbie facility.

Key responsibilities

  • Call intake, Dispatch of field service work orders & workshop Report.

  • Liaising with Field and Depot Service Engineers and other external customers to coordinate technical services efficiently.

  • Managing compliance and training matrix.

  • Set up, maintain and update the customer database system.

  • Managing hardware tracking activities.

  • Prioritising jobs to meet response times as per individual service contracts.

  • Create, analyse and receive all technical service purchasing requirements.

  • Preparing customer quotes and processing of purchase orders

  • Management, planning and control of Service Contract Agreements, revenue and costs stream and ensure timely renewal and facilitate new revenue opportunities

Qualifications, Skills, Knowledge and Experience

  • Strong organisation and coordination skills with the ability to multi-task and meet deadlines.

  • Excellent time management skills and strong ability to prioritise.

  • Strong verbal and written communication skills

  • Take initiative and be adaptable to change.

  • Solid reporting skills and exceptional attention to detail

  • Experience with JDE Oracle, SalesForce and Coupa is highly advantageous.

Why Baxter?

At Baxter ANZ, we are focused on being a Best Place to Work where our people can be their authentic self, feel valued and respected.  We are committed to a culture where all employees can collaborate and work together effectively. 

Relationships are a key component in how we operate in Baxter and we share the common traits of being reliable, ethical, caring, having empathy, actively listening to our colleagues as well as being open minded to new ideas and perspectives. Baxter is an organisation that makes inclusion and diversity a priority and that seeks to promote and improve gender equality in the workplace.

We are proud to be recognised among the top 120 companies for the seventh consecutive year as an Employer of Choice for Gender Equality for delivering support structures for working families; stronger actions to address pay inequalities; and strategic recruitment and promotion practices that help to encourage the full participation of women at work. We are also pleased to be the winner of the 2021 & 2019 Women in MedTech Champion Company Award.  

Baxter recognises the importance of flexible work arrangements, and we offer remote and hybrid arrangements so that our employees can have work/life balance and support their health & wellbeing.

We are proud to introduce BaxFlex, where we maintain our workplace flexibility philosophy while also realising the benefits of connecting in-person on-site.

Situated in Western Sydney, and featuring and onsite subsidised cafeteria and café, gym, we offer a dynamic and future focused work environment offering workplace flexibility, additional annual leave and a strong value driven culture.

Baxter is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.


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