Technical Service Engineer

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Your role at Baxter:

We are searching for a Technical Service Engineer based in Athens (Markopoulo area) who will be responsible for performing service activities in the Field or in Workshop for a period of 18 months. They will work closely with sales, QA/QC, Customer Service/Supply Chain to address customer concerns, settle corrective action and customer follow-up.

If you are looking for a place where you choose to work with dedicated and dynamic people whose primary focus is to save and sustain lives and your work values focus on speed, simplicity, courage and collaboration, then we would love to hear from you!

What are your responsibilities?

• Install, complete, maintain, upgrade or implement Field Corrective Actions on electro-mechanical medical devices (Infusion Pumps) as per defined service requirements and complete other technical activities accurately in Workshop or Field in daily base, according to specific rules and guidelines.
• Perform software updates and hardware upgrades as needed.
• Report all relevant service activity in the service systems and applicable datasheets, to ensure updated and accurate service data.
• Use mobile devices such as cell phone, laptop and tablet to complete activities including communicating with customers, updating work orders, completing checklists, accessing portals and training, diagnosing problems, and maintaining schedule of activities.
• Establish and maintain appropriate communication & partnership with customers, team members and business contact.
• Ensure compliance to all applicable service and quality requirements as well as company and operational/organizational rules.

We are presently seeking people who have/are:

Qualifications:

• Plans and prioritizes work effectively
• Shows initiative, Self-motivation and positive approach
• Possess IT knowledge on general connectivity and network integration of devices
• Capacity to communicate in English will be helpful
• Ability to use common hand tools (sharp cutting tools, crimpers etc) along with ability to assembly test fixtures and measuring equipment

Education and/or Experience:

• Technical degree, diploma or equivalent (preferably in the biomedical/ electromechanical)
• Relevant experience as service technician on electro mechanical devices desirable with preference in the medical device sector
• Basic fixing knowledge
• Principles electro-mechanics, Electrostatic Discharge protection/requirements, Medical Device Directive knowledge will be an advantage

Equal Employment Opportunity

Baxter is an equal opportunity employer and is therefore firmly committed towards making employment opportunities available to all qualified applicants without regard to gender, race, age, disability, colour, nationality, ethnic or national origin, marital status, sexual orientation, responsibility for dependents, religion or trade union membership.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.