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Sr Analyst, ERP Support

Req #: 17000AF4_en
Location: Guadalajara, JAL MX
Job Category: Information Technology
Date Posted: 12/5/2017 1:49:29 PM
Baxter International
Essential Duties and Responsibilities.  This section contains a list of five to eight primary responsibilities of the work.  The incumbent will perform other duties as assigned.
 
- Supports technical and functional production issues and provide solutions to maintain business continuity
- Performs the functional and technical analysis for complex production support activities, or advising the business areas/users for solving less complex issues
- Follows internal change control policies & procedures
- Analyzes complex problems and determine to engage Level 3 support for third party application support
- Documents Problem reports and leads/participates in investigation of problem
- Participates in Mitigation/Resolutions/Implementation of bug fix for problems
- Trains fellow technical tower team members on application support
- Complies with Baxter training requirements, abide to GIT security, and related standards
Good technical skills in Technologies used and experience/trained in all phases of systems maintenance. Good analysis and problem solving skills. Good written and verbal communication skills. Good team player, able to meet deadlines and handle changing priorities. Must be capable of translating business requirements into detailed technical and support requirements. Experience in JDE SCM (Order Management, Procurement, Logistics) modules, Finance (AR, AP and GL) modules. Demonstrated knowledge in administering DCLink v8 and create!Form v7
 
Languages: Spanish (native), English and Portuguese (is a plus)
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