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German Speaking Credit and Collections Specialist

Req #: 170009BH_en
Location: Dublin, L IE
Job Category: Finance and Accounting
Date Posted: 11/7/2017 12:23:59 PM
Baxter International
German Speaking Credit and Collections Specialist
Our employees around the world are connected by an enduring commitment to save and sustain lives. This higher purpose binds us as a company in doing work that matters.
Do you want to know why it is so wonderful to work for Baxter? Go to https://www.youtube.com/watch?v=OY89yj_zSIo
The Job:
Purpose of Role:
The main purpose of the role is to carry out cash collections tasks on behalf of a number of Baxter entities, ensuring that a quality and prompt service is provided at all times.
Cash Collection
  • Ensuring that the supported market is achieving required targets and that reports and   metrics related to the supported markets are fed to management staff on time and that all deadlines are adhered to
  • Regular review of debtors with relevant stakeholders to aim for follow up actions
  • Identification of possible issues or concerns that may impede payment
  • Highlighting and escalation of any issues related to collections to ensure no delay in payments
  • Implementation of action plans which ensure timely collection of debts
  • Cash application tasks as required 
Credit Limit
  • Ensuring adherence to credit terms and managing credit limits in accordance with agreed policies
  • Implementation of credit limit changes when required and approved
Customer Focus
  • Collation of high quality dispute information
  • Contacting customers by telephone as part of the daily routine, to engage with customers in relation to their accounts
  • Routine telephone calls and follow-up emails to delinquent customers in an efficient, timely and effective manner
  • Maintaining a professional interaction and a positive attitude with Baxter personnel and customers at all times 
Process Excellent & Continuous Improvement
  • Supporting management staff with implementation of procedures
  • Ability to suggest, demonstrate, implement and support process improvement ideas and initiatives
  • Implementation of new procedures ensuring that they meet the business’ objectives.
  • Prepare and analyse report for aging, collections and DSO
  • Participation in the SOX self-test program
  • Support of in- and external audit requests
  • Ensure compliance with all local laws and regulations regarding cash collections and debt recovery
  • Conduct all activities in accordance with the various policies, processes and procedures that are embedded within Baxter
Who you are:
  • A minimum of 2 years’ relevant experience, preferably in an accounts receivable and/or credit control role.
  • Fluent German
  • Good working knowledge of JD Edwards (desirable), GetPaid, Cognos, MS office, especially Excel, and the ability to learn and adapt to new software technologies
  • Strong verbal and written communication skills with fluency in English to communicate effectively via email and phone by utilizing proper grammar       
  • Strong Customer Service Focus and high attention to detail
  • Ability to work well under pressure with a well-developed sense of urgency and follow through
  • Ability to develop and maintain professional working relationships with co-workers and peers as well as internal and external customers
  • Ability to adapt to an ever-changing environment which requires flexibility, especially around processes (which are subject to change and which can include work on public holidays, weekends and some late evenings)
  • Ability to work unsupervised and use own initiative and to make a discretionary decision based on own research
  • Initiative to take on additional responsibilities geared towards professional growth and development
  • Perform related duties as assigned and project work as required
What we offer
It is a challenging opportunity for you and also a chance to work in a diverse team with a great mix of people. Joining Baxter means joining a team that you can truly learn from! We encourage our employees to develop their skills to meet the demands of an ever-changing work environment, providing them with opportunities to achieve personal and professional goals that will make them valued contributors throughout their careers. If you have an interest in this great opportunity and think you can make a difference then this could well be the role for you.If you want to learn more about career opportunities go to http://www.baxter.com/careers.page
Who we are
Baxter touches millions of lives every day. Our products and services are essential building blocks of healthcare. You’ll find Baxter’s products and therapies on nearly every floor, in almost every hospital worldwide. You’ll find us in clinics and in the home. Patients and providers rely on Baxter for lifesaving renal and medical products.
Our mission to save and sustain lives inspires our work and our commitment to expanding access to care, providing cost-effective healthcare solutions, delivering quality products and advancing innovations for the world.
Our SSC was set up in 2000 and is based in Deansgrange, Co Dublin. We support a number of Baxter’s European businesses. Operations include: PTP; accounts receivable; intercompany accounting; general ledger; fixed assets; intercompany; inventory accounting and treasury accounting. Ours is a multilingual and multicultural environment and we take pride in delivering exceptional service to our customers.  We can offer a great benefits package including professional examination support and an excellent career path; we are a Platinum approved ACCA employer
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