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UK & Ireland Head of Service (Compounding)

Req #: 170008XW_en
Location: Stockport, ENG UK
Job Category: Manufacturing
Date Posted: 11/3/2017 6:33:49 PM
Baxter International

Job title:  

 UK & Ireland Compounding Head of Service 

Reporting to:  

Cluster Compounding Quality & Services Lead

Issue date:

 September 2017 Supersedes: N/A


Hospital Products

Sub business: 





EMEA Region



            Multi Site

Job Code:

  BPG: E3


The UK & IRELAND Head of Service will provide full operational governance for all compounding units within the EMEA specifically the UK, IRL and the Nordics and their respective employees. The role will ensure that Safety, Quality, Compliance, Delivery and Financial KPI’s are tracked diligently and met in accordance with the Balanced Scorecard. The UK & IRELAND Head of Service will also play a strategic role in the development of the business including capacity improvement, contingency in the event of failiures and organisational development. The role will be heavily involved in the development and review of the 3 Year Strategic Plan including new and exisiting projects. The UK & IRELAND Head of Service may be seconded to specific units for a period if time in the event of significant problems.  They will have a critical role in both the day to day leadership of the units, supporting the overall strategic direction and must be able to build successful relationships within and outside of the function.


1. Key Results Area

• On time delivery to customers and patients across the network.

• Fully trained and motivated workforce ensuring they carry out their duties to the required standards.

• Management of the monthly budget against a challenging balanced score card.

• Drive a zero lost time injury culture using proactive tools and technique and development of a safety culture within the team (Safety Observation Culture).

•  Introduce Daily Governance meetings in alignment to Cluster Compounding Quality & Services Lead requirements (3 Minute Management).

• Ensure day to day governance and disciplines to pharmaceutical regulatory standards are adhered to cGMP and Audit Ready behaviours.

• Initiating NCR / CAPAs investigations and supporting closure in conjunction with Quality team.

• Develop true OEE tracking and develop plans to elevate the site to World Class OEE levels with a target of 85%

• Create a multi skilled workforce to aid business contingency.

• Embed a patient centric mind set in all aspects of leadership across the region.

• Proactively manage the key risks and issues associated with unit capacity outtages ensuring appropriate actions are taken to mitigate or respond.

• Provision of monthly reporting data with mitigation to targets tracking off line.

• Drive effective problem solving issues and support the on time closure of Corrective Action and preventative Action system.

• Coach and mentor Unit Managers to ensure high levels of performance performance in their roles.

• Lead on talent review across designated units ensuring development and succession plans are in place.

• Collaborate with and drive Unit Managers to deliver upon Baxter Best Place to Work action plans.

2. Resources

• Support and utilisation of the Unit Managers and their resources ensuring the structure manning within the business is aligned to market demands.

3. Decision Making

• Jobholder will be required to take decisions on prioritising demand requirements ensuring patients and customers do not encounter outtages. Working with the EMEA Head of Engineering and EMEA Head of Operational Excellence will be a key element in achieving a predictable and versatile operation.

• Jobholder would consult with other departments on issues namely Quality, Engineering, Finance and HR.

4. Working Relationships

• Jobholder has day to day interaction with the Cluster Compounding Quality & Services Lead, EMEA Head of Engineering, Unit Managers and Quality Management, HR and Finance.

5. Communication

• The jobholder will be required to communicate verbally on the telephone and on e-mail within the immediate team and with others identified above.

• The jobholder will be required to lead and participate in meetings.

• The jobholder will be required to write reports as required.

• Jobholder will be required to carry out daily briefing meetings with unit management teams and key stakeholders.

• The jobholder will be required to carry out presentations to the management team when required.

• The jobholder will be expected to attend management meetings. 

6. Knowledge & Skills

• Educated to degree level in a relevant discipline.

• Previous relevant experience in a manufacturing environment.

• Knowledge of medical devices or pharmaceutical GMP rules.

• Knowledge of plant, equipment and processes.

• Excellent communication and interpersonal skills.

• Experience of managing and controlling budgets.

• Previous experience of establishing KPI’s and measures within a maintenance function.

• Knowledge of Health, Safety and Environment legislation.

• Experience of driving organisational change.

Qualifications Required :

Essential – Pharmaceutical Management Degree

Preferred – Operational Leadership Qualification +5 years experience in Mgt role with Pharmaceutical environment



Lean tools and techniques within a Pharmaceutical / Medical Device environment preferred

Practical Problem Solving


People development, training and hiring

Budget creation and management


Risk Assessment

Failure Mode Effect Analysis

Negotiation skills

Education and/or Experience:

Minimum of 5 years Experience of Operational Leadership within a Pharmaceutical / Medical Device at senior level with responsibility of high cost budgets and large teams of skilled and semi-skilled people. 

Additional Knowledge

Permits to Work

Method Statements

COSHH Assessments

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