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Field Service Engineer (10 Month Fixed Term Project)

Req #: 17000797_en
Location: Newbury, ENG UK
Job Category: Administration Services
Date Posted: 8/30/2017 3:51:18 AM
Baxter International

Description

Job title: Field Service Engineer (Fixed Term 10 Month Project)

Incumbent: 

Reporting to: Field Service Team Leader

Issue date:   

Business: GTS

Country: United Kingdom Location: Field Based

SUMMARY

The overall purpose of the role is: -

• To effectively deliver complete technical service and support for all equipment supported by Baxter with a focus on Central Water Plant (CWP)

• To be the industry leaders in providing Technical Services across a wide portfolio of medical equipment

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Commissioning and installing machines at either Baxter or Customer sites

• Effectively servicing the whole range of CWPs of machines in accordance with manufacturers and local UK requirements

• Effectively deliver service on other products within Baxter’s portfolio to maintain productivity when no CWP work is local

• Efficiently diagnosing faults and repairing machines

• Flexibly in providing emergency cover and undertaking maintenance to meet machine availability requirements

• Completion of detailed service reports recording all required information for all work undertaken.

• Maintaining accurate stock records for all inventory held and managing inventory levels to deliver a high first time fix rate

• Maintaining complete monthly reports to record time spent on activities not captured on service reports

• Providing out of hours telephone support for Central Water Plant installations on a rota

• Representing the Company in a professional and service oriented manner

• Maintaining all Company assets in good condition

• Providing support and coaching to customers where required

• Proactively maintaining and extending own and others skill base and technical knowledge

through personal development and training

• Establish & maintain communication & partnership with customers, team members and business contacts

JOB REQUIREMENTS

Education/Experience

• Electro-mechanical engineering background supported by a technical qualification (e.g. ONC/HNC)

• Previous experience as a Field Service Engineer (Water Treatment and/or 3 phase preferred)

• Experience of working in a highly customer driven organisation

Functional Requirements and competencies

Competencies

• Be confident in communicating effectively with both customers an internal stakeholders

• Provide specialist information to support tender submissions for sales as well as technical service when requested

• Understand and maximise individual contribution to revenue and profitability

• Be able to identify an opportunity for new business or growth of existing

• Ability to be able to interpret data (machine generated e.g. black box files/CWP online, basic financial, service delivery)

• Understand KPIs and be able to adapt working practices to ensure service level is maximised

• Be able to communicate with customers and internal stakeholders in an authoritative and professional manner and manage expectations

Other Requirements

• Result oriented

• Strong Customer focus – Customer is priority attitude

• Strong team player, with flexible approach yet able to work unsupervised and under pressure

• Working flexibly including out of hours or weekends as required

• Self-motivated with a high level of initiative

• Excellent communication skills and be able to work in a rapid response environment

• Excellent organisational skills

• Ability to recognise and escalate potential issues

• Attention to detail – quality process driven

• Full UK driving licence

Qualifications

Education/Experience

• Electro-mechanical engineering background supported by a technical qualification (e.g. ONC/HNC)

• Previous experience as a Field Service Engineer (Water Treatment and/or 3 phase preferred)

• Experience of working in a highly customer driven organisation

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