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Customer Service Coordinator - Compounding (Stockport)

Req #: 170006IK_en
Location: Stockport, UK
Job Category: Operations
Date Posted: 8/11/2017 10:46:43 AM
Baxter International
Job title:
Customer Services Coordinator
Reporting to:
Customer Services Supervisor
Issue date:
 
 
 
Business:
Global Operations
Sub business:
Manufacturing
Country:
UK
Location:
 Stockport
 
 

SUMMARY

 
Member of the Customer Services team operating as the first point of contact within the Compounding Unit for customers.  Provides a high level of service to customers in partnership with the Pharmacy Sales Team and the Unit Staff.  Provides technical knowledge and manages workflow in line with Manufacturing License and Quality System requirements.  
 
 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 
Competency
Requirement
General Tasks
Meeting Customer Requirements
  • Customer liaison
  • General office duties
Order Receipt
Processing of orders
  • Receipt and processing of orders received via multiple systems.
  • Prioritisation of different order types
Order Entry
Accurate data entry of orders
Scheduling work (site specific)
Allocating and scheduling work to the correct location
Amendments/ Cancellations
Management and processing of customer requirements.
 
Off Holds
Processing off hold orders
  • Checking off hold notification
  • Allocation of off hold order to correct location
Stock
Stock management
  • Drug ordering when no levels are set on internal system
 
Reports
Completion of relevant reports
  • Daily backorder report
Transport/Dispatch
Scheduling of transport
  • Completion of daily transport sheet
  • Booking transport with couriers
  • Processing transport charges
Invoicing
Completion of daily invoicing
  • Daily batch invoicing
Peripheral clinics (site specific)
Managing and processing of peripheral clinic orders
  • Checking of orders against clinic lists
  • Liase with customer
EHS
Operate in line with EHS policy

Education

Maths and English GCSE’s/O’levels or equivalent
 
Previous Experience
Background in customer services or aseptic compounding is an advantage.
 
Computer skills
  Basic
Windows & Office
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