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Salesforce-Support

Req #: 180007SJ_en
Location: Guadalajara, JAL MX
Job Category: Information Technology
Date Posted: 4/11/2018 3:10:56 PM
Baxter International

Description

  • Bachelor's degree, or equivalent, in Computer Science or a related field with systems experience preferred.
  • 2+ years of system experience, including 3+ years on large enterprise applications, in developing and/or supporting salesforce applications to solve business problems.
  •  Must have extensive proficiency in Call Center and Customer Relationship Management technologies, specifically SalesForce.com   Service Cloud and communities. Siebel & Interactive Intelligence CIC experience is also preferred.
  • Background and understanding of ERP systems (JD Edwards or SAP), integration technologies (WebSphere preferred), and development languages JEE and core Java preferred
  • Must have experience in implementing Salesforce1 with Lightning Components
  •  Strong understanding of Lightning/ AURA Framework, AJAX, web services and process modeling
  • Strong business/industry knowledge, presentation skills, verbal and written communication skills and teamwork skills.
  • Experience in Pharma industry and validated application would be preferred

Qualifications

Primary Responsibilities
 
  • Perform all tasks supporting the day-to-day operation of Salesforce.com applications, including, managing users.
  • Maintain custom validation and workflow rules, formula fields, data dependencies, page layouts, alerts and notifications, email templates, triggers, reports, views, and dashboards.
  • Deep SalesForce.com development skills with focus on Lightning Components, APEX ,Visual Force and jQuery
  • Ability to conduct analysis of existing code and correct defects or minor enhancements
  • Ability to apply operational processes that include best practices in change management, release management, testing, quality assurance and administrative support. Ensure all processes are properly documented, accurate and up-to-date  
  • Work with business super users to configure and manage complex user security permissions, including user hierarchy rules, roles, permission sets, and profiles to ensure system security.
  • Maintain functional areas of contacts / relationships, accounts, opportunities, dashboards, and related reports.
  • Troubleshooting technical issues related to APEX code, Visual Force and lightning pages
  • Provide hands-on support including data quality management, technical and functional issue resolution, and oversight of new opportunities for functionality and enhancements.
  • Maintain CRM governance framework, usage guidelines, and related documentation, e.g., roles and responsibilities
  • Disseminate information and communicate effectively among Salesforce.com users, management, IT, and other stakeholders.
  • Create, maintain, and enforce data integrity standards; audit, review, and monitor CRM reports to ensure data quality. Work with users to resolve data discrepancy issues.
  • Assist with the export, cleansing, and import of CRM data on an as-needed basis
  • Lead ongoing health and maintenance support for salesforce platform
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