Field Systems Support Eng.- Acute & HD Products
This new permanent position gives to the global support an important support completion to the Renal Product Platform, an interfacing function and a customer facing role. Product platform will be primary the acute unit, Prismax, that is in a launch phase, and Prismaflex in order to guarantee continuous support of this existing model, but also the HD chronic unit for all the existing products, Artis and AK platform.
Systems Support provides global support to the sales force in terms of clinical and user support and clinical training. Application Specialist, Clinical Trainer, Product Specialist must be trained, otherwise they are not authorized to use the equipment and consequently no treatment could be delivered. This need must be covered both at Global and Regional level in cooperation with global marketing and when needed.
Minimum degree: High School diploma. University Degree is a plus
Knowledge of dialysis process and acute therapies is an advantage
Knowledgeable in medical technology, regulatory requirements, renal products and components.
Good people skills, team work skills and high degree of operational skills.
“Problem solver” when things do not work as intended.
Good communication and presentation skills.
Experience from a similar job with a customer support oriented focus.
Good computer skills are required, Word, PPT, Excel.
Accuracy and professionalism are keywords
Language skills: Italian and English fluently and due to many international connections, any extra language skills are beneficial