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IT Intern

Req #: 1800042L_en
Location: Mississauga, ON CA
Job Category: Information Technology
Date Posted: 3/1/2018 12:19:27 PM
Baxter International


Baxter provides a broad portfolio of essential renal and hospital products, including home, acute and in-center dialysis; sterile IV solutions; infusion systems and devices; parenteral nutrition; surgery products and anesthetics; and pharmacy automation, software and services. The company’s global footprint and the critical nature of its products and services play a key role in expanding access to healthcare in emerging and developed countries. Baxter’s employees worldwide are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.


The IT Intern will be responsible for providing front line support to all staff in the Baxter Canada organization. With a strong level of customer service, and the ability to accept any challenge, the intern will be the first point of contact for technical support.


• Prioritize and resolve hardware and/or software problems in a timely and efficient manner using deductive troubleshooting procedures.

• Respond to all support incidents received from users and undertake an immediate effort to restore service to user’s satisfaction. Research and take action on incidents that cannot be resolved immediately.

• Document status of all tickets using on-line helpdesk ticketing system.

• Follow up to identify operating problems; notify others if major or escalating problem is encountered. Analyze and determine the operation status, nature and cause(s) of hardware and software problems.

• Provide technical and functional support to internal clients for hardware and software issues such as: operating systems, standard desktop applications and web applications.

• Install, coordinate and oversee the installation, upgrading or repair of hardware and software; participate in the development, implementation and installation of new or revised systems or system components.

• Manage and maintain the PC lease cycle and monthly PC refreshes.

• Customize PC builds for specific end-user needs by creating and maintaining sensible standard system images, requiring minimal reconfiguration per user.

• Deploy PCs for new hires, lease refreshes, transfers and existing staff.

• Relocate internal computer hardware in conjunction with facility services.

• Coordinate desktop hardware, software acquisitions and upgrades.


Education Level


•  Working toward Bachelor's degree or college diploma in an IT related field


• Industry recognized IT certifications would be an asset (e.g. A+, Network+, MCITP)


Major Subjects / Specialties


•  Information Technology or related


•  Computer Science


Type of Experience


• Working knowledge in Desktop Support environment.

• Must have demonstrated experience troubleshooting and resolving technical problems associated with workstations, networks, hardware and software applications.

• Proficient with software applications particularly with desktop environments. (Windows XP, Windows 7)

• Working knowledge of Active Directory.

• Working knowledge of Microsoft Office 2007.

• Working knowledge of Exchange 2010.

• Excellent communication skills (verbal and written)

• Excellent troubleshooting skills coupled with a strong customer service background.


• Experience with web based ticketing systems.

• Working knowledge of server environments (Windows Server 2003/2008)

• Working knowledge of networking technologies. (TCP/IP, LAN, WAN technologies, DNS, DHCP, routing and firewalls)


Years of Experience


• Minimum of one year experience in a desktop support role in an enterprise-level environment.


Additional Skills / Special Training / Technical Skills Required


• Potential lifting will be required (2-10lbs), mainly laptops and desktop monitors.

• A strong interest in computers & technology.

• A sound customer service ethic, able to take a responsive & proactive approach to problem resolution.

• Excellent organizational skills.

• Keen probing and analytical skills to diagnose & resolve technical issues and able to give clear explanations to our internal customers/ end users.

• Personable and able to deal well with less technically knowledgeable users.

• After-hours support may be required in special cases.


A Career That Matters

Baxter’s employees are united in a mission to save and sustain lives. We are passionate about applying scientific innovation to meet the needs of the millions of people worldwide who depend on our medically necessary therapies and technologies. We focus on increasing access to healthcare, innovating in crucial areas of unmet need, and pursuing creative collaborations that bring our mission to life for patients every day.


Thank you for your interest and application to Baxter.  All applications will be reviewed and those candidates selected for consideration will be contacted directly.


Baxter is committed to creating and maintaining a barrier-free environment for all employees and customers. We believe in integration and equal opportunity and we are committed to treating all people with dignity and respect.

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