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Warehouse Specialist - 1st Shift

Req #: 1800046G_en
Location: Memphis, TN US
Job Category: Supply Chain
Date Posted: 2/21/2018 11:11:31 AM
Baxter International


Provide support to Operations Staff by performing varied and specialized duties, including order allocation, shipment confirmation and customer support.


Maintain various databases which relate to operations.  Enters new data and ensures data integrity.  Reconciles all data discrepancies.
Prepares all documents and physical assignments necessary for shift to perform efficiently and productively on a daily basis.
Request Proof of Deliveries
Adjust Estimated date of arrivals
Create and approve loads utilizing the Transportation Management System
Cross trains and assists with back up for other Operations Specialists in other departments.
Customer Orders Specific Duties
  • Respond to inquiries from Customer Service in relation to order status and tracking numbers.
  • Answer all incoming calls and inquiries 
  • Release the Customer Orders Department’s workload for the next day before end of shift
  • Retrieve all customer voice messages within 2 hour timeframe and respond
  • Track orders
  • Release and print customer orders daily work load
  • Manually print labels using the kiosks when needed
  • Create a carrier spreadsheet indicating customer info for all Healthcare Shared Network (HSN) orders
  • Maintain and update Tier I Board with key performance indicators for Customer Orders
  • Run reports as needed for area
  • Notify various carriers for order pickup
  • Work Customer Orders open order report
  • Prepare month-end report for department
  • Ship admin and other orders through the UPS stand alone system
  • Call messenger carriers for pick-up
  • Research service failures
  • Process and file Bill of ladings for the department
  • Reprint and fax missing packing lists to customer and/or carriers
  • Place orders on back order when product is not available
  • And other duties as assigned
Receiving Specific Duties
  • Responsible for creating receipts – via packing list obtained from trailer
  • Create code/lot numbers from packing list & verify Holds via FCA Tracking System
  • Confirm trailer information via Trailer Que to access arrival date & time
  • Retrieve & retain all FDA & Custom Releases
  • Access Vendor Approval via Global Supplier Quality (GSQ) for all Vendors
  • Audit receipts (except Case Receipts)
  • Reconcile Receipts: Compare packing list to documentation obtained from warehouse assuring receipt is complete
  • Confirm product Expiration Date is acceptable
  • File all receipts
  • Problem receipt resolution
  • Interact with Analyst in resolving discrepancies
  • Prioritize inbound loads from Corporate
  • Assist in scheduling LTL appointments
  • Assist in maintaining departmental goals
  • Assist in any Training for Back-ups
  • Submit Daily Summary Report
  • And other duties as assigned


Associates Degree preferred / High School or GED

1-5 years experience in Order Management / Customer Service

PC skills (Microsoft Word and Excel)
Attention to detail; excellent problem solving skills
Excellent communication and interpersonal skills to interact with internal and external customers
Ability to work without direct supervision
Ability to work overtime as needed
Ability to set goals and meet commitments

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.

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