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Patient Services Coordinator

Req #: 180003EZ_en
Location: Stockport, ENG UK
Job Category: Supply Chain
Date Posted: 2/14/2018 6:09:14 AM
Baxter International


About Baxter
Baxter provides a broad portfolio of essential renal and hospital products, including home, acute and in-centre dialysis; sterile IV solutions; infusion systems and devices; parenteral nutrition; surgery products and anesthetics; and pharmacy automation, software and services. The company’s global footprint and the critical nature of its products and services play a key role in expanding access to healthcare in emerging and developed countries. Baxter’s employees worldwide are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.
A Career That Matters
Baxter’s employees are united in a mission to save and sustain lives. We are passionate about applying scientific innovation to meet the needs of the millions of people worldwide who depend on our medically necessary therapies and technologies. We focus on increasing access to healthcare, innovating in crucial areas of unmet need, and pursuing creative collaborations that bring our mission to life for patients every day.
The main responsibilities for the role of a Patient Services Coordinator will be the order entry of prescriptions, prescription management and product order entry on the internal system, adding new patient information to the system ready for delivery of treatments, patient stock checking for treatments, homecare delivery scheduling advising on timeslots and clinical waste, liaising with patients, hospitals for prescription requests and invoicing issues.
You will be speak with the nursing team to ensure they are aware of the situation on prescriptions, matching invoices and archiving of prescriptions, ensuring all paperwork is accurate and ready for warehouse picking and packing. You will have accurate dispensing skills reporting on near misses, dispensing errors and remaining confidential at all times.
You will be trained within 4 different therapy units covering each area for a month before moving onto the next to ensure you understand the business process and the critical nature between each therapy.
Role Responsibilities
  • Small volume and large volume product order entry on the PMR system
  • Prescription checklist management and tracking of faxes
  • Maintain patient confidentiality at all times
  • Administrative tasks including archiving and invoicing
  • Adhered to standard operating procedures and follow instructions from the RP, duty pharmacist or operations manager
  • Safe and clean working environment of the pharmacy
  • Reporting service issues using appropriate form


Skills and Experience
  • NVQ 2 or Level 3 Dispensary Assisting course qualification preferable
  • Experience of working within a Pharmacy
  • Office skills are essential with experience of us Microsoft word, excel and outlook.
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