Customer Service Representative
Req #: 180002M1_en
Location: Dublin, L IE
Job Category: Supply Chain
Date Posted: 2/9/2018 4:49:21 AM
Baxter provides a broad portfolio of essential renal and hospital products, including home, acute and in-centre dialysis; sterile IV solutions; infusion systems and devices; parenteral nutrition; surgery products and anesthetics; and pharmacy automation, software and services. The company’s global footprint and the critical nature of its products and services play a key role in expanding access to healthcare in emerging and developed countries. Baxter’s employees worldwide are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.
A Career That Matters
Baxter’s employees are united in a mission to save and sustain lives. We are passionate about applying scientific innovation to meet the needs of the millions of people worldwide who depend on our medically necessary therapies and technologies. We focus on increasing access to healthcare, innovating in crucial areas of unmet need, and pursuing creative collaborations that bring our mission to life for patients every day.
As a Customer Service Representative, you will be responsible for supporting Baxter’s pharmacy and homecare customers. Baxter provides these customers with healthcare products and critical therapies. In this role you will develop strong customer relationships with hospitals, the HSE and patients. You will be processing orders through mulitiple order entry systems, scheduling product for manufacture and delivery. Throughout this process you will be supporting the Sales team and liaise with compounding production, warehouse & distribution, logistics and finance.
Manage a high-volume workload within a deadline driven environment.
Prioritising and processing prescription orders for home patients/customers based on treatment requirements and capacity available within the manufacturing unit.
Maintain accurate and current customer information in the relevant order entry system.
Be the point of contact for MCC, hospital departments and home patients, handle their inquiries, complaints and financial queries.
Liaise with accounts receivable regarding billing, POD’s/order numbers, credits/debits if required.
Develop high level knowledge of Baxter homecare therapies and products.
Compliance to Good Manufacturing Practices (GMP) and Good Distribution Practices (GDP).
Proven experience in a customer focused and team based environment.
Ability to adapt to a dynamic environment.
Proven ability to manage a wide range of tasks simultaneously.
Ability to communicate in a clear and concise manner.
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability/handicap status or any other legally protected characteristic.