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Technical Services Specialist

Req #: 180002EW_en
Location: Dublin, L IE
Job Category: Technical Services
Date Posted: 2/7/2018 5:59:25 AM
Baxter International

Description

About Baxter
Baxter provides a broad portfolio of essential renal and hospital products, including home, acute and in-centre dialysis; sterile IV solutions; infusion systems and devices; parenteral nutrition; surgery products and anesthetics; and pharmacy automation, software and services. The company’s global footprint and the critical nature of its products and services play a key role in expanding access to healthcare in emerging and developed countries. Baxter’s employees worldwide are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.
 
 
A Career That Matters
Baxter’s employees are united in a mission to save and sustain lives. We are passionate about applying scientific innovation to meet the needs of the millions of people worldwide who depend on our medically necessary therapies and technologies. We focus on increasing access to healthcare, innovating in crucial areas of unmet need, and pursuing creative collaborations that bring our mission to life for patients every day.
 
 
The Role
In your role as a Technical Services Specialist you will be responsible for overseeing the daily operations of the Technical Support Team and coordination workflow between different teams.
Working with Baxter's internal systems you will schedule workshop repairs so that Baxter’s service response commitments are met.
 
Responsibilities
  • Process Customer & FSE part orders for equipment repairs and spare parts orders.
  • Issue customer quotations.
  • Issue invoices and credit notes for parts and services completed/supplied.
  • Open/Close Service Requests for field engineers.
  • Ensure that service reports are properly logged in the reporting system.
  • Maintain the quality systems and procedures as required.
  • Schedule calls from customers to Baxter Engineers.
  • Admin roles including, coordinating with engineers to schedule the collection of water samples from patients houses, receiving results from laboratory, process service reports from engineers, monthly reports sent to Renal centres.

Qualifications

  • Strong relevant administration experience.
  • Experience working with data management systems, invoicing and credits.
  • Proven ability to work to deadlines.
  • Some experience with the systems used (JD Edwards, GSP, Target II) a plus.
  • Ability to communicate in a clear and concise manner.
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability/handicap status or any other legally protected characteristic.

 

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