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Customer Carer-Front Office

Req #: 180001D7_en
Location: Northampton, ENG UK
Job Category: Technical Services
Date Posted: 1/31/2018 11:11:46 AM
Baxter International


About Baxter
Baxter provides a broad portfolio of essential renal and hospital products, including home, acute and in-centre dialysis; sterile IV solutions; infusion systems and devices; parenteral nutrition; surgery products and anesthetics; and pharmacy automation, software and services. The company’s global footprint and the critical nature of its products and services play a key role in expanding access to healthcare in emerging and developed countries. Baxter’s employees worldwide are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.
A Career That Matters
Baxter’s employees are united in a mission to save and sustain lives. We are passionate about applying scientific innovation to meet the needs of the millions of people worldwide who depend on our medically necessary therapies and technologies. We focus on increasing access to healthcare, innovating in crucial areas of unmet need, and pursuing creative collaborations that bring our mission to life for patients every day.
The Customer Carer is the first point of contact for both internal and external customers and is responsible for providing a prompt and consistently excellent service level across all business units. The Customer Carer will ensure that all administrative tasks linked to field based technical service activity are maintained as per the required processes.
Role Responsibilities
  • Respond and filter incoming communications
  • Plan service activities with available system tools
  • Manage device orders and shipping
  • Respond to information enquiries
  • Link customers to available technical specialist as required
  • Ensure systems and database information is kept up to date
  • Update patient treatment changes and contact patients for machine details and collections
  • Manage device loan pools to maintain device availability as per business needs


Skills and Experience


  • Experience in working to accordance to strict procedures in a highly regulated environment
  • Working knowledge of Microsoft word and excel
  • Capable of using in-house database and training systems
  • Exceptional customer service experience


Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability/handicap status or any other legally protected characteristic.

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