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Customer Service Representative

Req #: 180002BP_en
Location: Dublin, L IE
Job Category: Supply Chain
Date Posted: 1/30/2018 5:59:26 AM
Baxter International

Description

About Baxter
Baxter provides a broad portfolio of essential renal and hospital products, including home, acute and in-centre dialysis; sterile IV solutions; infusion systems and devices; parenteral nutrition; surgery products and anesthetics; and pharmacy automation, software and services. The company’s global footprint and the critical nature of its products and services play a key role in expanding access to healthcare in emerging and developed countries. Baxter’s employees worldwide are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.
 
 
A Career That Matters
Baxter’s employees are united in a mission to save and sustain lives. We are passionate about applying scientific innovation to meet the needs of the millions of people worldwide who depend on our medically necessary therapies and technologies. We focus on increasing access to healthcare, innovating in crucial areas of unmet need, and pursuing creative collaborations that bring our mission to life for patients every day.
 
The Role
As a Customer Service Representative, you will be assisting Baxter’s partners in hospitals with their orders and ensuring they have the right amount of product according to their needs while providing unparalleled customer service.
 
Responsibilities
  • Maintain accurate and current customer information including current contract prices in the relevant order entry systems.
  • Process orders through the order entry systems promptly and accurately.
  • Liaise with the transport department to arrange deliveries and advise customers accordingly.
  • Monitor any back orders as they arise, and ensure that the customer is advised of the status of unfilled orders.
  • Respond promptly to all queries from customers and colleagues related to the product or service.
  • Working with all internal departments to ensure that the highest quality service is delivered to customers.
  • Log complaints in a central database and where appropriate take responsibility for ensuring that complaints are addressed and resolved.
  • Develop a high-level knowledge about Baxter therapies and products.

Qualifications

  • Extensive, proven experience in a customer focused environment.
  • Experience working in a team based environment.
  • Proven ability to deliver excellent customer service.
  • Ability to communicate in a clear and concise manner.

 

 

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability/handicap status or any other legally protected characteristic.
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