Nurse Tech Services Rep.(Remote)
Provides courteous and efficient service to customers in assigned accounts. Resolves customer questions, complaints and requests which may include technical/clinical information. Serves as the clinical contact for Baxter Renal patients, clinics and internal team members. Addresses escalated issues from the Level 1 team. Backup for the RTS Supervisors and Clinical Manager.
Provides training support for all new RTS technical and clinical staff.
Intermediate software application skills required.
Must have proven technical and troubleshooting ability and critical thinking skills.
Requires the ability to react in a fast, effective and calm manner under pressure.
Excellent verbal and written communication skills necessary.
Good presentation skills and knowledge of Powerpoint.
Ability to exercise independent judgement and maintain confidentiality is necessary.
Associates degree or equivalent experience required.
Active RN license required.
Plus 2-4 years related experience working in a call center/customer contact environment required.
Previous experience with dialysis therapy patients. PD nursing experience and/or CRRT is a plus.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.