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Field Service Engineer (Galway/Mayo area)

Req #: 180000XV_en
Location: Dublin, L IE
Job Category: Technical Services
Date Posted: 1/8/2018 6:11:53 AM
Baxter International

Description

1.0           SUMMARY

 

The Field Engineer is responsible for the service activity on products supplied by Baxter within the geographical area of responsibility.

  Perform sales support activities on products & processes within the geographical area of responsibility (Galway/Mayo area)

 

2.0           ESSENTIAL DUTIES AND RESPONSIBILITES

 

The Field Engineer is accountable and responsible for the following activities:

§  Install, service and maintain products, distributed by Baxter in the defined area of responsibility.

§  Establish & maintain communication & partnership with customers, team members and business contacts

§  Ensure all activities are performed following the available instructions and information, within the quality system framework

§  Report all relevant service activity, to ensure updated and accurate service data in the service system

  • Providing technical support for in-bound call from customer and patients.
  • Participating in 24 hr on-call

§   Compliance to Good Manufacturing Practices (GMP) or Good Distribution Practices (GDP), as applicable

§   Compliance to Environmental Health & Safety (EHS) requirements

§   Refer to BaxWho for organisational structure

Qualifications

1.0           EDUCATION AND/OR EXPERIENCE

§   a degree/diploma in engineering-related discipline or 5 year’s relevant experience

§   Excellent troubleshooting/problem solving skills

§   Effective communicator with strong customer focus

§   Ability to work in a team-based environment and to work independently

2.0           SKILLS

§  Good written and verbal communication skills

§  Ability to work in a team based environment

§  Ability to manage own work schedules

§  Good troubleshooting skills

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