Field Service Engineer (Galway/Mayo area)
The Field Engineer is responsible for the service activity on products supplied by Baxter within the geographical area of responsibility.
Perform sales support activities on products & processes within the geographical area of responsibility (Galway/Mayo area)
2.0 ESSENTIAL DUTIES AND RESPONSIBILITES
The Field Engineer is accountable and responsible for the following activities:
§ Install, service and maintain products, distributed by Baxter in the defined area of responsibility.
§ Establish & maintain communication & partnership with customers, team members and business contacts
§ Ensure all activities are performed following the available instructions and information, within the quality system framework
§ Report all relevant service activity, to ensure updated and accurate service data in the service system
- Providing technical support for in-bound call from customer and patients.
- Participating in 24 hr on-call
§ Compliance to Good Manufacturing Practices (GMP) or Good Distribution Practices (GDP), as applicable
§ Compliance to Environmental Health & Safety (EHS) requirements
§ Refer to BaxWho for organisational structure
1.0 EDUCATION AND/OR EXPERIENCE
§ a degree/diploma in engineering-related discipline or 5 year’s relevant experience
§ Excellent troubleshooting/problem solving skills
§ Effective communicator with strong customer focus
§ Ability to work in a team-based environment and to work independently
§ Good written and verbal communication skills
§ Ability to work in a team based environment
§ Ability to manage own work schedules
§ Good troubleshooting skills